AI Underwriting Specialist - AI tool Maintenance, Middle & Large Commercial

Sr Product Specialist - EM07JE

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AI Underwriting Specialist - AI tool Maintenance, Middle & Large Commercial

Artificial Intelligence (AI) and Generative AI (Gen AI) are game-changing technologies that stands to reshape the insurance industry, with the power to fundamentally transform underwriting, risk assessment and transactional processes. Staying ahead of the curve to meet this opportunity and navigate emerging challenges, we must establish a clear vision that advances operational efficiency while maintaining our underwriting integrity.

• AI/Gen AI Stewardship: Maintain a deep understanding of AI and Gen AI advancements, with a focus on sustaining and optimizing their application within underwriting operations.

• Own the upkeep and continuous refinement of AI-guided underwriting processes, tools, and frameworks to ensure alignment with business goals and underwriting integrity.
• Monitor system performance and user feedback to identify areas for enhancement, ensuring AI tools remain effective, compliant, and user-friendly.
• Collaborate with Agile Project Management teams to implement updates and improvements to existing AI underwriting solutions.
• Maintain and update business requirements and user stories to reflect evolving underwriting needs and regulatory expectations.
• Partner with technology teams and vendors to refine prompt engineering and ensure AI outputs remain accurate, relevant, and grounded in underwriting guidelines.
• Conduct regular audits of AI-generated outputs, providing detailed feedback and ensuring consistency with underwriting standards.
• Maintain a library of "ideal" risk evaluation documents and ensure AI systems are trained and tested against high-quality examples.
• Support the revision and maintenance of underwriting guidelines in collaboration with subject matter experts to ensure AI models are grounded in current best practices.
• Serve as a liaison between underwriting teams and technical teams to ensure AI tools are intuitive, effective, and aligned with user workflows.

• Support data strategy initiatives by ensuring data used in AI models is accurate, well-structured, and aligned with underwriting objectives.
• Collaborate with data science teams to validate model inputs and outputs, ensuring transparency and traceability.

• Work closely with IT, data science, compliance, and business units to ensure AI solutions are well-integrated and meet operational, regulatory, and strategic needs.
• Facilitate knowledge sharing and training to promote adoption and understanding of AI tools across underwriting teams.

• Enhanced Underwriting Efficiency: Demonstrate measurable improvements in underwriting efficiency through the successful implementation of AI-driven processes and tools.
• Innovation and Market Leadership: Achieve first-to-market status for new underwriting technologies and solutions, positioning the company as a leader in AI underwriting.
• Data-Driven Decision Making: Enable data-driven decision-making by developing and implementing robust data strategies that enhance underwriting accuracy and risk assessment.
• Customer Satisfaction: Improve customer satisfaction by delivering innovative underwriting solutions that meet evolving customer needs and expectations.
• Regulatory Compliance: Ensure all AI underwriting initiatives comply with regulatory requirements, minimizing compliance risks.
• Collaboration and Teamwork: Foster strong collaboration with Agile PM teams, IT, data science, and other departments to achieve shared goals and objectives.
• Continuous Improvement: Continuously monitor and evaluate the performance of AI underwriting solutions, making necessary adjustments to optimize outcomes.

• Creative and "out of the box" thinking is a must.
• Passion for AI and technology, generative AI capabilities with a willingness to stay current on external dynamics.
• Underwriting acumen and discipline, technical knowledge, and a firm understanding of our E2E underwriting process is essential.
• Understanding of and ability to work in an Agile environment
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Willingness to give and receive feedback to all levels within the organization
• Ability to work quickly within a startup like environment
• Ability to work collaboratively in a team environment.
• Bachelor's degree preferred.

• Better the Experience: Demonstrate our true character to our customers, co-workers, and communities. Live it.
• Be Courageous: Take action big or small. Own it.
• Break Through: Be curious, transparent and innovate together. Solve it.