Ability Specialist Hawaii Team

Ability Specialist - C409BN

Sr Ability Specialist - C409CN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

A new role can expand your knowledge and your network, and help you learn more about our business. If you think this opportunity is a fit for your career you should apply. If you are not sure you can have a conversation with your manager.

Do you enjoy helping people? Then you belong here. We currently have an excellent claims professional career opportunity available. Join our All Products Team in Paid Family and Medical Leave unit. The Ability Specialist for our Hawaii team, quickly investigates claims to determine if the insured person qualifies for short-term / absence management, as well as State Disability benefits and works with them on a treatment plan to return to work as soon as responsibly possible. The Ability Specialist for our Hawaii team supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

This role is for an Ability Specialist or Sr Ability Specialist depending on your qualifications.

Location: Honolulu, HI

Start Date: 5/12/2025

Training Hours: Core business hours Monday -Friday

Length of Training: 5 weeks

Work Hours After Training: Core business hours

The Hartford is proud to offer a hybrid work location model that is designed to support flexibility.

RESPONSIBILITIES:

Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers.

Work within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the Short-Term Disability and Paid Family Leave Claim.

Utilize critical thinking and mathematical aptitude to gather information, apply sound reasoning and draw appropriate conclusion.

Utilize business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience and judgment, with management oversight.

Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives.

Attend Finalist and Sales meetings to support the specific requirements of our Hawaii employers.

QUALIFICATIONS:

1+ years of experience providing quality customer service is required.

2+ years of claim experience is preferred.

Associate or Bachelor's Degree is preferred but not required.

Medical terminology experience is preferred.

Professional verbal and written communication skills.

Ability to excel in an ever changing high-volume environment.

Readily able to champion change and innovation.

Detail-oriented with the ability to maintain a high-level of quality and accuracy while maintaining productivity targets in a fast-paced environment.

Ability to thrives in a structured team environment.

Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.

Additional Information:

Requirement to work on Island, relocation may be required.

Hybrid: Requirement to be in office in total over 2 weeks a month.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$53,200 - $79,800

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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