Services Coordinator Generalist

Additional HSC I responsibilities include: monitoring the safety and well-being of assigned individuals; providing advocacy in human, civil and legal rights; facilitating team meetings; monitoring follow-through on team recommendations while maintaining individual's records and relevant computer databases, as well as maintain regular and consistent contact with individuals, service providers and families. The HSC I will arrange or provide crisis intervention for individuals as needed, assessing needs and making recommendations for follow up planning, as well as providing information to supervisor and other members of the Area Office Management Team, as needed.

Duties and Responsibilities

• Coordinates and facilitates the development of Individual Service Plans (ISP) for assigned individuals in accordance with established DDS policies, procedures and regulations.

• Identifies and contacts participants for ISP meetings, schedules meetings, coordinates assessments, facilitates the Team's input and the development of the ISP.

• Accurately enters all pertinent ISP data into the electronic file per DDS guidelines and within established timeframes,

• Coordinates services and communication with other state agencies, service providers, medical providers, other clinical professionals, and involved family members to coordinate the delivery of needed services.

• Advocates for needed services; maintains communication with Area Office supervisor.

• Monitors services and convenes the Team if modifications to the service plan are needed.

• Completes assigned obligations of the Medicaid Waiver program; documentation such as the Plan of Care, Level of Care, and

• Depending on assignment, assists individuals with self directed services.

• Assists and transports individuals to appointments and meetings.

• Coordinates and arranges for services and supports for individuals currently without an ISP which may include safe housing, training, employment, day programs, and specialized or generic support services such as transportation, respite care, family support, medical services and document in accordance with DDS rules and regulations, l l . Consults with individuals, families, guardians, and acts as a liaison within DDS and with other state agencies, service providers, generic medical service providers, private vendors, and clinical professionals to coordinate the delivery of services and supports.

• Communicates professionally and respectfully with all parties at all times.

• Monitors the implementation of the ISP for each individual through on-site program visits according to DDS policy.

• Coordinates referrals and assists individuals with procedures to assess finances, eligibility for SSI, SSA, affordable housing and other forms of public assistance,

• Maintains the individual's written and electronic records to insure confidentiality, completeness, accuracy, and compliance with

• established timelines and DDS policies.

• Completes site visits in accordance with Site Visit Policy.

• Completes progress notes and billing as required.

• Provides information to the Area Office administration regarding services and statuses which may include but is not limited to Meditech, RICCI Court Reporting forms, Transportation Authorization Forms, Respite Care Service Requests, HCSIS Incident reporting, Health Care Record, Death Reporting.

• Assists in the identification and arrangement for emergency and/or crisis intervention services.

• Participates in forums to address risk management concerns and completes necessary repofis and follow-up as needed.

• Other related duties.

Preferred Qualifications

• Knowledge of the principles and theories of individual and family growth and development.

• Knowledge of the types and manifestations of developmental, psychological and emotional disorders.

• Knowledge of interviewing techniques.

• Ability to communicate effectively through verbal and written means.

• Sensitivity to religious, ethnic and linguistic diversity of individuals with mental retardation/developmental disabilities and their family members.

• Ability to evaluate and maintain accurate records.

• Ability to deal tactfully with others, and to establish and maintain harmonious working relationships with others.

• Ability to demonstrate skill in handling confidential information.

• Ability to prioritize, responds to multiple demands, and manages time efficiently.

• Ability to seek guidance and support and take direction from supervisors and clinical consultants when needed.

Schedule
Hours: 37.5- full time position.
Shift: 1st shift
Days Off: Saturday and Sunday
Flexibility required to meet the needs of the Area Office.

About the Department of Developmental Services:
The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds

Pre-Offer Process:
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts
Public Record Law and may be published on the Commonwealth's website.
- Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring
Guidelines.
Recommended candidates must successfully complete pre-employment screening which includes:
- Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppcabuser-
registry
- Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://
www.mass.gov/hhs/cori
- National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.
- https://www.mass.gov/lists/dds-fingerprint-background-checks

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.
For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.
For questions concerning the information in this requisition please contact the Human Resources' Field Office at 508-866-8803.

ALL EMPLOYEE ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range .

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.