Customer Service Intern - New Bedford

Job Description

JOB SUMMARY

The Massachusetts State Lottery Commission is looking for Customer Service Interns to support the goals of the Operations and Customer Service Departments. The Intern will provide high level customer service support to the agency's internal and external customers. This internship is an excellent opportunity to build on customer service and sales skills while also developing knowledge of Lottery products and operations.

ESSENTIAL FUNCTIONS

• Answer telephone inquiries from the general public and agents.
• Process customer claims for winning tickets of all games and generates prize checks by following MSLC Standard Claims Guidelines.
• Sell tickets for all Lottery games.
• Communicate to our agents and customers about our Lottery games and promotions.
• Conduct marketing activities in our regional lobby to promote and sell our Lottery games.
• Perform related duties as assigned by the Regional and Assistant Manager.

SCHEDULE

This is a full-time paid internship from June 2, 2025 - August 29, 2025. Program dates can be flexible based on the selected candidate's school schedule.

Customer Service interns are required to report in-person to their assigned office location, Monday-Friday. Remote work options will not be available.

WHO WE ARE

The mission of The Lottery is to:

• Secure the integrity of our games;
• Protect the well-being of our customers;
• Maximize revenues returned to the Commonwealth for the benefit of our cities and towns.

Since selling its first ticket in 1972, the Mass Lottery has generated over $155 billion in revenues, awarded over $109 billion in prizes, returned over $33 billion in net profit to the Commonwealth for unrestricted local aid provided to cities and towns, and paid over $8.8 billion in commissions and bonuses to its statewide network of retailers. More information can be found on our website at https://www.masslottery.com/.

Qualifications

PREFERRED QUALIFICATIONS

• Students in all majors will be considered.
• Must be customer service oriented.
• Have a professional and pleasant telephone manner.
• Strong communications skills are required.
• Thorough knowledge of all Lottery games and the general operation and functions of the lottery.
• Flexibility to adjust work scheduling as needed.
• The Massachusetts State Lottery Commission serves the 351 cities and towns in Massachusetts though its headquarters and regional offices. Interns may be required to travel to work in any such location as the needs of the Lottery demand.

Please note that the Lottery will not consider family members of current employees as eligible for employment. Family members shall include an employee's spouse, brother, sister, children, stepchildren, parents, stepparents, sister/brother-in-law, daughter/son-in-law or an individual residing in an employee's household.

Client-provided location(s): New Bedford, MA

Job ID: Commonwealth_of_Massachusetts-250000PG

Employment Type: INTERN

Posted: 2025-01-24T11:36:50