Associate Manager- Soda Fountain

The Coca-Cola Company is looking for an experienced Associate Manager at the Coca-Cola retail store in Lake Buena Vista, Florida

Our store in Lake Buena Vista is located at Disney Springs and serves as a beacon for the millions of consumers who pass it. Our stores offer guests the opportunity to experience our brand in a unique and experiential way. They can purchase a wide array of branded merchandise, including housewares, apparel, accessories and one-of-a-kind art pieces. We also operate a Fountain bar where guests can experience beverages from around the world and taste great mocktails featuring our products.

As the Associate Manager, you will be responsible for leading the end-to-end operation of the Soda Fountain bar in a dynamic, high traffic, tourist environment. You will be responsible for cultivating a highly engaged workforce to deliver exceptional guest experiences and memorable moments for every shopper!

• Drive all aspects of soda fountain bar sales and profitability.

• Assist in recruiting, selecting, and training a team of qualified, dedicated, and professional bar associates based on established core competencies.

• In partnership with the Senior Manager, lead and inspire the team through effective coaching and development to create a high-performance service environment.

• Maintain all standards of bar operations including cleanliness, safety, inventory control, human resources, and adherence to operational policies and procedures.

• Assist in managing the execution and adherence to all corporate programs and beverage promotions.

• While Manager on Duty (MOD), oversee all aspects of store and bar operations including staffing, guest service, beverage preparation, stock management, retail sales and compliance with health and safety regulations.

• Ensure all company standards are met and adhered to by all employees.

• While MOD, regularly review daily key performance metrics with staff to drive profitability and service excellence.

• Perform opening and closing procedures in accordance with company policies.

• Occasionally perform sales transactions (ringing purchases, processing payments, counting cash).

• Protect the security of cash, inventory, and other company assets according to policies and procedures.

• Guest Service Leadership: Train associates on guest service expectations specific to a soda fountain environment. Conduct regular service observations and provide coaching for improvement.

• Bar Presentation & Merchandising: Partner with the Senior Manager to implement visual and product standards, ensuring the bar is inviting and well-stocked.

• Staff Management: Coach and develop staff to exceed individual and business goals. Supervise floor coverage and activities, including opening and closing the bar.

• Labor Management: Ensure labor plans are met by cross-utilizing employees and adjusting coverage based on guest traffic.

• Inspirational Leadership: Model company values and behaviors to foster a positive, engaging work culture.

• Inventory & Stock Control: Direct replenishment of ingredients and supplies. Maintain knowledge of stockroom layout and inventory control systems.

• Communication: Communicate effectively with guests, team members, and management. Maintain professionalism and composure in all situations.

• Sales Knowledge: Apply upselling and suggestive selling techniques to enhance guest experience and increase sales.

• Payroll Awareness: Operate the soda fountain bar within payroll and budgetary guidelines.

• Able to walk and stand for prolonged periods (2-4 hours).

• Able to lift, push, and pull up to 50 lbs frequently.

• Frequent bending, kneeling, and stair climbing.

• Able to use a computer for extended periods (4-6 hours).

• High School Diploma or Equivalent.

• 3 years of experience in a fast-paced food or beverage service environment.

• Minimum of 2 years' people management experience in hospitality or retail.