Insurance Regulatory Resolution Consultant

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Job Type:

Full time

Exempt/Non Exempt:

Salary

Job Description:

Insurance Regulatory Resolution Consultant - The Auto Club Group

What you will do:

Provides primary oversight to the handling of and drafting responses to consumer complaints received from state regulatory insurance departments, the Compliance & Ethics department and other corporate business operations. Conducts legal research and analysis into consumer complaint allegations to include the discovery of any regulatory compliance violations. Develops written responses and/or communicates directly with consumers regarding complaint allegations to ensure a timely response and resolution.

Maintains electronic and paper complaint file document for internal audits and external examinations by state regulatory professionals to ensure compliance with applicable state regulations. Provides recommendations to Auto Club Group (ACG) management and employees in the review, handling and resolution of consumer complaints. Recommends process, product or service improvement opportunities to appropriate ACG management. Assists in training and promotion of complaint handling processes, procedures and techniques within ACG.

How you will benefit:

Insurance Regulatory Resolution Consultant will earn a competitive salary of $64,000 - $71,000 annually with annual bonus potential based on performance.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement

We're looking for candidates who:

Required Qualifications:

Education:

• College level course work in Business Administration, Education, Insurance, Liberal Arts or related field

Experience:

• Professional experience within the Property & Casualty insurance industry environment: Compliance & Ethics/Customer Service/Claims/Sales/Underwriting or related field
• Legal/regulatory research analysis (e.g. Westlaw, INSource, ComplianceWare)
• PC software applications and data reporting tools (e.g. MS Word, Excel, Access, Power Point, etc.)
• Successfully managing multiple and competing priorities
• Problem analysis and complaint resolution
• Providing strong support to customer under adverse conditions

Knowledge and Skills:

• insurance products and services including tort-based and no-fault automobile insurance frameworks
• Fair Trade Practice Act (ACG)
• Problem identification and resolution techniques
• Quality standards for sales, service and claim handling
• AAA National Quality standards as it relates to insurance
• Insurance Code: Essential Insurance (Chapter 21) and No Fault Insurance (chapter 31) (MI)
• Fair Credit Reporting (Credit Scoring)
• ACG processes and procedures regarding Claims, Sales, Underwriting, pricing and product development (ACG)
• Insurance regulatory requirements governing consumer complaint handling within multiple state insurance market
• Planning, organizing and decision making
• Analysis, compilation and interpretation of research findings
• Work under pressure
• Analyze and summarize
• Research regulatory/statutory information
• Strong written and oral communication skills to include letter writing, report preparation and presentations (A writing sample may be required at time of interview)

Preferred Qualifications:

Education:

• Bachelor's Degree in Business Administration, Education, Insurance, Liberal Arts or related field

Experience in:

• Regulatory oversight in an insurance related environment
• Business conduct review or investigations

Work Environment

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Client-provided location(s): Flexible / Remote

Job ID: AutoClub-JR7733

Employment Type: FULL_TIME

Posted: 2024-08-06T12:49:23