Head of US HR Governance and Operational Effectiveness Lead (US)

Line of Business:
Human Resources
Job Description:

The Head of US HR Governance and Operational Effectiveness Lead is responsible for governance and control, driving operational rigor, and workforce planning, across the HR function. Core accountabilities of the role include acting as the intermediary across the US HR function to identify and address operational gaps, control weaknesses, or process inefficiencies across all HR domains and drives simplification where needed. This includes providing strategic leadership in ensuring that the organizations policies, processes, and systems are clearly defined, effectively implemented, and comply with regulatory requirements, internal standards, and risk mitigation practices.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversees HR for HR remediation activities and transformation initiatives aimed at standardizing and automating end-to-end US HR processes to improve consistency, scalability, and long-term effectiveness
• Accountable for leading the development and execution of HR's business assurance framework, with direct responsibility for first line (1A) to oversee and strengthen controls related to HR
• Leads overall US HR business operations review, develops target operating model in alignment with enterprise functions adapted for US specific needs
• Acts as a connector across teams to identify and address operational gaps, control weaknesses, or process inefficiencies across HR domains and drives simplification where needed
• Establishes KPIs and metrics to track compliance, risk, and assurance
• Accountable for HR for HR Owned Remediation activities oversee HR's response to risk related events, Internal audit findings, and monitor requests
• Designs and leads the business assurance strategy and framework for US HR
• Owns 1A control execution within HR, ensuring alignment with enterprise risk and regulatory standards
• Ensures controls are clearly documented, monitored, and maintained inclusive of self-id, issues management, in line quality control
• Conducts risk assessments, to identify areas for improvement, mitigate risks, and ensure operational efficiency
• Collaborates with 1B and 3rd Line functions to ensure alignment, while maintaining executional accountability within HR
• Leads Initiatives to simplify workflows, improve accountability, and reduce operational friction
• Leads efforts to standardize and automate HR processes end-to-end
• Provides strategic project leadership across priority areas, ensuring alignment to risk, compliance, and business objectives
• Leads fostering innovation and change ready culture within HR
• Supports headcount planning, capacity modeling, and cost alignment exercises
• Delivers strategic insights and planning tools to help HR and business leaders make informed decisions about structure and resourcing

Education & Experience:

• 4 Year degree required
• 15+ years related experience
• Understanding of US regulatory environment and TDBG expectations
• Strong management, organizational, strategic thinking, and evaluative process skills
• Strong people skills and the ability to work in and be part of an action oriented, team environment.
• Thoughtful, execution mindset with willingness to offer opinions and judgments.
• Ability to manage multiple complex priorities and competing agendas without formal authority over delivery teams.
• Excellent communication, strategic planning, organizational and interpersonal skills, at all levels in the organization
• Results/outcome-oriented; committed to delivering results.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.