Head of US ORM, Consumer Bank

Line of Business:
Risk Management
Job Description:

Job Profile and Role Overview:
The Executive Head of U.S. ORM Consumer Bank will be responsible for managing the execution of the Operational Risk Management mandate, framework, and associated programs across multiple domains of the Consumer Bank segment, including the 2nd line oversight, review, and challenge of the 1st line governance, key risks, and controls. This position requires extensive experience in various consumer banking operations and the ability to manage and mitigate risks effectively.
The Executive Head of U.S. ORM Consumer Bank acts as a senior representative of the bank's second line of defense, with the responsibility and authority to challenge the first line regarding self-assessments and the application of risk management practices, and to report independent risk and control assessments to appropriate levels of governance and escalation.

Key Accountabilities:
Oversee ORM activities across Product Stores, Digital, Contact Center, and Loan Servicing-Consumer; operational risk for Consumer Payment and Deposit Operations; the innovation agenda risks related to ATM operations; influence 1st line effective risk management for U.S. Consumer Platforms; collaborate with senior executives to align risk management strategies with business objectives.

Depth & Scope:
• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required.
• Responsible to ensure a strong, knowledgeable, and independent Risk Management function within the segment, and to act as a liaison between the business and Operational Risk Management.
• Ensures an effective operational risk management framework and culture connectivity across all business lines within defined U.S. segment (e.g., Retail, Commercial & Wealth; Corp functions and Shared Services) including establishing operational risk appetite and mitigation requirements for specific exposures, compliance with operational risk policies, comprehensive risk and control assessments, key process and root cause analyses, business continuity strategies, key risk indicators, and analytics.
• Ensures that risk identification and assessment processes are well established and understood, and that all matters relating to material risks are communicated and escalated in a timely, accurate, and forthright manner and within the established governance framework.
• Leads management reporting and supports Board level reporting on the designated segments in operational risk management strategy, risk appetite metrics and results as measured against risk appetite including reporting on risk across multiple portfolios, product lines, major risk exposures, and decisions.
• Provides training, tools, and support to business lines for adherence to ORM Framework policies and practices.
• Reviews significant business activities in order to provide effective independent challenge and uphold the objectives of the U.S. ORM framework and policies, driving issue resolution, and tracking significant outstanding issues until completion.
• Ensures that specific milestones and deliverables related to regulatory programs are met.
• Acts as subject matter expert at U.S. TD Bank on the implementation of operational risk management programs.
• Requires a broad managerial and deep specialized knowledge of operational risk management issues at the business, regulatory, and industry levels.
• Represents U.S. TD Bank on the TDBG corporate initiative relating to risk assessment activities.
• Identifies key risks and implications and provides direction in complex situations.
• Works with various regulators, business/corporate, and organization-wide business support groups to deal with cross-business level issues associated with risk management and assessment activities.
• Establishes relationships with counterparts at TDBG and in other Financial Institutions.
• Manages or oversees a number of major operational risk area requirements and/or related programs that are TD Bank-wide or cross multiple business lines and ensures quality of Operational Risk Management deliverables of these programs.

Customer Accountabilities:
• Understands and supports the Banks Customer Service Strategy.
• Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees, and stakeholders.
• Provides the highest level of Customer service when dealing with internal partners, vendors, or our Customers - WOW at every opportunity.
• Leads, coaches, and models quality service delivery at every interaction.
• Supports the ongoing improvement of the partner/Customer experience.

Employee/Team Accountabilities:
• Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy.
• Supports the creation of goals and objectives for the business unit/function; Communicates those goals and objectives to the team.
• Builds capability support / executes plans to acquire, develop, and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies.
• Role model behaviors consistent with TD's leadership profile, customer and employee experience agendas, and risk and control culture
• Creates an extraordinary place to work, advance, and sustain a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experience
• Leads, coaches, and develops a highly effective team by ensuring on-going training and performance and development management.

Qualifications Required:
Proven experience in consumer banking risk management. In-depth knowledge of consumer banking products and services. Strong leadership and strategic planning skills. Excellent communication and stakeholder management abilities.

Education & Experience:
• 4-year degree or equivalent experience.
• 10+ years related experience required.
• Previous management experience.
• Ability to coach, counsel, train, and lead staff.
• Strong attention to detail with the ability to recognize and react to discrepancies.
• Ability to track and coordinate large and complex processes.
• Strong interpersonal skills including demonstrated conflict management and negotiation skills.
• Proven project management skills for multiple, large projects.
• Strategic planning and process management experience a must.
• Proven experience in establishing and implementing effective strategies and short and long range plans that achieve bottom line results.
• In depth knowledge of financial services processes and workflows.
• Strong relationship building skills and the ability to develop and maintain business contacts at all levels of management throughout the organization.
• Very good communication skills both written and verbal as well as the ability to develop business communications calling for specific action.
• Effective presentation skills, including the ability to present to regulators, executive management, and the Board of Directors.
• Strong ability to influence the decisions and actions of others without express authority.
• Strong ability to analyze information and business situations and effectively collaborate with business partners on overall corporate direction. A senior risk professional experienced in the identification and escalation of risk issues from a variety of subject areas.
• Experienced in the identification and escalation of risk issues from a variety of subject areas.

Work Location:
We are open and flexible to candidates based in other states across the US. We value talent and dedication over location and are committed to fostering a supportive and inclusive remote work environment for the right candidate.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.