Associate Manager, Omnichannel Delivery

Job Description:

The North American Marketing Agility team is charged with enabling marketing colleagues, North American, in leveraging the best practices of Agile methodology in delivering marketing campaigns and projects through the Marketing ABEDO process.

Job Description:

TD is looking for new ways to disrupt the status quo, go to market faster and optimize customer experiences. This role is ideal for someone with an entrepreneurial mindset and who has insatiable curiosity. Reporting to the Head of NA Marketing Agility, the Associate Manager, Omnichannel Delivery will work closely with key partners across Marketing, Journeys and Platforms to intake, assess and scope all new marketing initiatives leveraging the Advice Prompt channels and lead key ceremonies such as pre-consultations, governance approvals, workshops, training and others as needed.

This role will be responsible for maximizing Advice Prompt (EasyWeb & Mobile) speed to market for all marketing campaigns and ensuring business value and ROI is met balancing scope and complexity.

Detailed Accountabilities:

• Manage 1:1 processes, including intakes, scoping, campaign tracking, and process improvements.
• Partner with stakeholders to conduct pre-consultations for marketing initiatives.
• In partnership with other stakeholders, identify, analyze and implement process improvements to improve speed to market and mitigate inefficiencies/errors.
• Design and implement an overarching strategy and roadmap for 1:1 marketing training and communication.
• Conduct in-depth analysis of team processes to identify opportunities for growth and increased speed to market.
• Drive usage and adoption of new 1:1 marketing capabilities through a variety of cross channel learning sessions, the curation and dissemination of 1:1 marketing information and by acting as a thought leader and subject matter expert.
• Own and update the 1:1 Marketing Center of Excellence Sites, the centralized, cross channel information hubs for 1:1 marketing.
• Support other orchestration and decisioning initiatives as needed.

Education/Accreditations:

• Post-secondary education in Business or Marketing

Other Qualifications/Skills/Experience:

• 3-5 years of Marketing experience with working knowledge of marketing strategies and execution.
• Demonstrated ability to solve tough problems in an ambiguous, uncertain, and fast-paced environment
• Ability to build relationships and work collaboratively to identify solutions
• Solid analytical, communication, collaboration and training skills.
• Project and/or process management experience.
• Ability to lead/influence cross-functional teams.
• JIRA, Confluence knowledge an asset.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet