Associate Manager, Business Intelligence

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands. 

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.   

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below. 

About the Job:

The Associate Manager, BI Production Support, is responsible for leading a team of BI support analysts to ensure the stable operation and continuous improvement of a large Business Intelligence (BI) platform within Taco Bell. This role involves overseeing day-to-day support activities, managing escalations, driving process improvements, and collaborating with cross-functional teams to optimize BI operations. 

The Associate Manager, BI Production Support is responsible for maintaining the reliability, availability, and performance of BI infrastructure and applications, ultimately enabling data-driven decision-making across the organization.. With this role, the opportunities are endless: you will champion integration of AI technologies into BI production support processes and streamline operations, improve system reliability, and unlock new opportunities for innovation and value creation in data-driven decision-making. This role will report to Sr Manager, Data Architecture & Reliability and lead a team of 4 BI support analysts.   

The Day-to-Day:

• Lead a team of BI support analysts, providing mentorship, guidance, and performance management to ensure efficient and effective support operations.
• Manage the day-to-day activities of the BI production support team, including incident management, problem resolution, and escalation procedures.
• Collaborate with cross-functional teams, including BI development, infrastructure, and cross functional users, to prioritize and address support requests and system enhancements.
• Develop and maintain support documentation, including standard operating procedures, knowledge base articles, and training materials.
• Monitor system performance and availability, proactively identifying and addressing issues to minimize downtime and ensure optimal performance.
• Act as main point of contact with vendors and external service providers to resolve technical issues and implement system upgrades and patches.

Is This You?

• Bachelor’s degree in computer science, Information Systems, or related field; Master's degree preferred.
• 5+ years of experience in BI support roles, with at least 2 years in a leadership or managerial capacity managing employees.
• Strong technical expertise in BI tools and technologies, such as Power BI, or similar platforms.
• Proficiency in SQL, ETL processes, and data warehousing concepts.
• Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
• Experience with ITIL or other IT service management frameworks is a plus.

Work-Hard, Play-Hard:

• Hybrid work schedule and year-round flex day Friday
• Onsite childcare through Bright Horizons 
• Onsite dining center and game room (yes, there is a Taco Bell inside the building) 
• Onsite dry cleaning, laundry services, carwash, 
• Onsite gym with fitness classes and personal trainer sessions 
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering 
• Tuition reimbursement and education benefits 
• Generous parental leave for all new parents and adoption assistance program 
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting 
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and… honestly, too many good benefits to name 

Salary Range: ­­$104,600 - $148,830 annually + bonus eligibility + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self! 

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.  We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.  

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.

California Residents: For more information about the categories of personal information we collect from you and how we use, sell, and share that information, please see our Privacy Notice for California Contractors and Privacy Notice for California Employees.

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