Scholar Services Manager

Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 53 schools in NYC a fair shot at reaching his or her potential.

Job Description

Success Academy Charter Schools is seeking innovative Scholar Services Managers (SSM) who understand that the foundation of great education starts with ensuring struggling scholars have access to Special Education services that will enable them to access our instruction and curriculum.

• End-to-end ownership of school Sprint management, including:
  
  
  • Managing a team of 10-15 people across 5 different schools against the Sprint Performance Evaluation Criteria and KPIs
  • Designing and implementing robust systems for feedback and accountability
  • Executing process for middle and end of year reviews
  • Supporting with ongoing performance concerns
• Manage the Special Education Identification Process across schools
  
  
  • Analyzing student data to identify students who need academic interventions and/or specialized services
  • Supporting Sprint teams in using data to build compelling argument that details the need for additional Special Education support
  • Supporting Sprint teams in presenting strong cases advocating for Special Education support to external stakeholders
  • Supporting Sprint teams in building strong relationships with families and investing them in the Special Education process
  • Tightly managing the referral process to keep all stakeholders aware of key actions and deadlines and ensure scholars obtain Special Education services with urgency
• Manage Special Education compliance across schools, including
  
  
  • Managing Sprint teams against:
    
    
    • Maintaining clean Special Education records for all scholars utilizing internal data management systems
    • Ensuring all students with Special Education services are in compliance with their mandated services and accommodations
    • Collaborating with school leadership and teaching staff to create strong systems that track student progress
    • Moving quickly to make changes to scholars' Special Education programs when they demonstrate a need for different support
    • Developing meaningful relationships with students & families to drive students' success
• Manage family investment in Special Education, including
  
  
  • Building rapport with families in order to collaborate on the Special Education process
  • Providing support to families in understanding the Special Education system and SA's approach to Special Education
  • Assisting families with navigating the Special Education process
  • Serving as a resource for families by interpreting complex reports, scholar evaluations, and progress monitoring compassionately and transparently
  • Preparing and empowering families to advocate for their scholars at Special Education meetings
  • Collaborating with schools and service providers to ensure personalized education plans delivered at a high level
• Providing Sprint teams professional development
  
  
  • Identifying growth areas within cohort of schools; collaborating across the SSM team to determine trends across all schools, and designing/executing trainings that ensure team members have the tools and resources to deliver on Sprint outcomes.
• Liaising with School Managers and Principals for high needs scholar cases at schools

• 3-5 years of experience managing diverse teams against performance metrics, preferably experience developing
• B.A. in Education, Political Science, Business, Sales, Marketing, Management, or related field, M.A. in Organizational Leadership, Education, or related field preferred
• Experience managing across a broad base of constituents at all levels, including senior organizational leadership and external constituencies
• Strong understanding of the Special Education landscape, or willingness to learn
• Experience using qualitative and quantitative data to build and present cases in order to secure desired outcomes
• Strong strategic thinking, communication, and problem-solving skills, flexible and able to pivot as necessary to support school and scholar priorities
• Skills to perform complex, action driven data analysis and fluency in MS Excel, and Google Workspace (Google Sheets, Google Docs, etc.)
• Able to independently and successfully manage projects with minimal oversight
• Excellent written communication, with experience drafting detail-oriented work such as memos, recommendations, reports
• A strong work ethic and ability to problem-solve independently
• Able to mentor and grow existing Sprint staff
• Open and able to implement feedback quickly