Vice President of Client Success
The Vice President of Client Success will be a key leader in our organization, responsible for building and guiding a high-performing Client Success team that ensures our clients are achieving their business objectives with Storable's products and services. This role requires a strategic leader with a strong track record of driving client retention and revenue growth for vertical SaaS organizations.
Location: Austin, TX, USA (Flexible/100% Remote)
What you'll do every day:
- Develop and implement a standardized client success playbook that enhances client satisfaction, mitigates churn, and creates upsell and cross-sell opportunities; drives net portfolio growth.
- Lead and mentor a global client success team, fostering a culture of client-centricity, accountability, and high performance.
- Drive a culture of value creation within Client Success - establish a value framework within the team that is leveraged to impact client outcomes and satisfaction
- Separate market signal from noise, serve as the organization's 'eyes and ears' on the market, acting as the customer voice internally at Storable
- Collaborate with Sales, Marketing, and Product teams to ensure alignment and execution of company strategies.
- Establish key performance metrics and goals for the client success team that align with company objectives.
- Regularly review client feedback and satisfaction to drive improvements in our products and services.
- Build strong relationships with all clients, regardless of size, ensuring a total client focus.
- Represent Storable to the industry, traveling as needed to events and trade shows (up to 25%)
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What you need to bring to the table:
- Minimum of 15 years of experience in a client-facing role, with leadership and success across multiple companies - you have good pattern recognition
- Experience in a high growth, PE backed environment
- Experience merging different companies, cultures, and processes into a standardized playbook (tools, process. etc.)
- Experience leading client success initiatives within an organization with multiple SaaS products, servicing both the Enterprise and SMB segments
- Proven track record of net portfolio growth and retention, and improving the organization's relationship with clients
- Exceptional leadership skills with the ability to develop and motivate a high-performing team while in a 100% distributed environment
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders
Core Values:
At Storable, we believe in:
- Being Driven: We look for individuals who are passionate and driven, who can bring that energy to our teamin a remote environment and channel it into building and improving our client success strategy.
- Embracing Change: We need a leader who can adapt to changes quickly and leverage them to benefit our clients and our company.
- Having a Whole-Hearted Customer Focus: Our clients are at the heart of everything we do. We need a leader who understands this and can instill a customer-centric approach in our team.
- Playing Well With Others: Collaboration is key to our success and we're a matrixed organization spread across the globe. We need a leader who can work effectively with other teams within our organization and build genuine relationships with our clients.
Pay Transparency at Storable
At Storable, we believe in the power of transparency to help our employees Do More and Be More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.
We're happy to discuss compensation further during the interview process because we believe that open communication leads to better outcomes for everyone. We're committed to creating an inclusive environment where all employees are valued for their unique skills and contributions.
By applying to work with us, you agree to this pay transparency policy and to the idea that transparency leads to growth, both for individuals and for our company, Storable, as a whole. The range listed below is only representative of base salary. Every role at Storable has a variable incentive. Please talk to your recruiter about the variable pay plan and earning potential for this role.
Position pay range
$198,000-$261,000 USD
All applicants must be currently authorized to work in the United States on a full-time basis.
Location: REMOTE
- Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, DE, FL, GA, ID, IL, IN, KS, LA, MD, MI, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY
About Us:
At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That's why we've built the industry's first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution.
We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day.
Benefits and Perks:
- Generous health coverage for you and your family, including short- and long-term disability coverage, two-times base salary company-provided life insurance, emergency loans, legal coverage and more.
- 401(k) match after 60 days, 100% vested after 1 year
- Employer contribution to your HSA, plus a HRA to help offset your deductible.
- Engage remotely! Since 2020, we've transitioned to a fully remote environment but that doesn't mean we're not connected. We continue to run regular contests, trivia games, and virtual happy hours!
- Instant-access and flexible vacation. We trust you, so we have a 'take what you need' vacation policy. No waiting to use it or need for accruals.
- Do More, Be More - company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in scuba certification classes, travel overseas, and redo their back patio among many other things.
- Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated.
- We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time.
- Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time.
- Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively.
- 'Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
- Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed.
- Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a home office sign-on bonus of $250.
- Comprehensive fertility care to support your journey towards parenthood. From fertility treatments to consultations, we've got you covered.
- Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
- We offer financial experts to all our team members to help you make informed decisions and achieve your financial goals.
- We offer break initiatives that promote relaxation, ensuring you can recharge and bring your best self to both work and personal endeavors.
- Early Wage Access with DailyPay, this is an optional benefit that allows you to get your pay any time before payday and easily track how much you're making.
- Direct Student Loan Payment Program, Storable has partnered with Fidelity to make a contribution directly to your loan servicer, some qualifications and eligibility rules apply.
Don't check all the boxes? Studies have shown that women and people of color are less likely to apply for a job unless they meet every single qualification, especially in the tech industry. At Storable, we are devoted to strengthening and upholding a diverse, inclusive, and authentic workplace. If you're excited about this role but your professional background doesn't perfectly align with the qualifications above, we encourage you to apply. Even if this role isn't the right match, we would love to have your resume on file for future opportunities!
Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.
Important Notice: Protect Yourself from Fraudulent Activities Targeting Job Seekers
We've been made aware of fraudulent activities where an individual or group is pretending to represent Storable, attempting to deceive job seekers by using our company's good name and stellar reputation.
To protect yourself, please consider the following guidelines:
- Official Communication: All genuine communication from Storable will come from official email addresses, ending in "@storable.com." Be cautious of any communication that doesn't match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it's a red flag.
- Verification: If you're uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please directly contact our HR department directly at POps@storable.com for verification.
Your security and trust are paramount to us. If you suspect you've been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com
We're committed to ensuring a transparent and secure hiring process.
Thank you for your vigilance and interest in joining our team.