Director, Loyalty Promotions & Analytics

Remote or Hybrid

As the Director, Loyalty Promotions & Analytics for Staples, you will be responsible for driving the sales and performance of Staples Loyalty promotional investments. Be a part of a team that's leading the way in a new era of working and learning.

Responsibilities:

• Work closely with marketing, portfolio, and merchant stakeholders at all levels on opportunities for driving incremental sales and improving the ROI of Loyalty investments.
• Analyze and identify opportunities for improving Overall Program as well as Campaign & Offer performance.
• Continually improve the performance tracking and measurement practices of Staples' Loyalty Program
• Lead the targeting and personalization of Loyalty Offers and Digital Coupons including results measurement and ongoing optimization of results.
• Design and deliver presentation material required for sharing program performance and impact at all levels of the organization.
• Champion customer-centricity and provide subject-matter advise as well as expertise to teams across the organization.
• Provide value-added insights required for influencing the development and evolution of the Loyalty Program Strategy and Roadmap
• Collaborate with Finance & Accounting in the development of budgets, forecasts, and ongoing tracking of expenditures.
• Manage and build a team of highly collaborative analytical resources that work closely with analytical teams across the organization in producing customer-focused insights.
• Lead the collaborative development of a Loyalty Vendor Strategy and Promotional Program

• 7+ years' work experience in a related field. Retail experience preferred.
• A university graduate who possesses a relevant degree or an equivalent level of real-life experience
• A collaborative team player who is competent at building relationships and trust at all levels of the organization.
• Proficiency in data analytics tools (e.g. SQL, Excel, Tableau, Power BI), with keen ability to synthesize the findings into actionable insights
• An evangelist of customer-centricity who can influence strategy, approach and actions using customer data and insights.
• Very familiar and comfortable with marketing and merchandising promotional strategies and practices.
• Familiar with large enterprise corporate ways-of-working and navigating inter-company politics.

• Generous amount of paid time off and bonus opportunities
• Flexible work arrangements, including hybrid and remote
• 401(k) plan with a company match, full benefits plan and options, and associate resource groups
• Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)
• Corporate office includes a café (i.e., coffee, cappuccinos, teas), 24/7 fitness center, breakroom (free drinks and snacks), on-site dry cleaning, Chef Louie's Cafeteria, and more