Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
What will you do :
Want more jobs like this?
Get Computer and IT jobs in Bangalore, India delivered to your inbox every week.
- Ensure that every client derives the most value possible from the Sprinklr platform
- Manage and optimize configuration of on-boarded Sprinklr clients, to ensure their continued
success with the Sprinklr platform . - Work directly with customers around the full functionality of the Sprinklr CCaaS
Omnichannel and Contact Center Intelligence & Automation platform. - Understand client's business, identify platform gaps and optimization opportunities, design
and configure the appropriate solution, so that client's use cases and functionality are
fulfilled - Maintain platform relevancy according to changing business needs
- Provide oversight on any additional enablement of the software deployment to be in line
with current architecture and future client needs or business requirements - Ensure that all client users are trained, educated, and up to date on platform use, best
practices, and functionality - Take complete ownership of tasks from start to finish, while project managing multiple
requests across assigned accounts - Collaborate on multiple medium to high complexity projects simultaneously and complete to
a high standards of delivery - Maintain comprehensive and up-to-date documentation of tasks and customer interactions
in project tracker - Provide regular /weekly reports to the customer on project status and progress
- Assist the Sales and Success Teams in providing insight to client health, and work to win new
business and/or grow existing accounts - Support Services Directors to ensure optimal client service as it relates to platform
performance, functionality, enhancements, and configuration - Maintain awareness of the CCaaS industry to provide subject matter expertise and guidance
internally and for Sprinklr customers.
What makes you qualified?
• 4+ years of experience in CCaaS delivery/deployment, Contact Centers or similar industry.
- Cloud Contact Center experience with platforms such as Mitel, Avaya, Cisco, Amazon Connect, Genesys, Ameyo, Talkdesk, Ring Central etc.
- In depth hands on experience in any of the contact center channels, Inbound, outbound, workforce management, Digital Channels/Omni Channels and contact center automation.
- Extremely strong communication and presentation skills
- Ability to work independently and as a member of a team
- Demonstrate experience and a passion for the social media or digital technology universe
- Experience managing projects in IT, SaaS, Social, Analytics or Software environment
- Experience working with multi-geo, multicultural delivery teams
- Ability to work effectively under tight deadlines and juggle several assignments
simultaneously - Experience working on social media management software, customer engagement SAAS,
CCAAS platforms are preferred - Passion for solving client challenges and commitment to client delight
- Use of social or digital analysis/engagement tools a plus (e.g. native social platform insights,
Google Analytics, social listening platforms, social publishing) - Technical(B.Tech/B.E) degree (minimum), MBA is a Plus
Nice to have:
- Experience implementing or system administrating Care, Research, Sales, Marketing and/or Advertising related SaaS and/or CCaaS platforms
- Experience using the Sprinklr platform (or one of our CXM competitors)
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.