Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
Overview
The Strategy Consultant is responsible for successfully scoping and selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased, to achieve their desired business outcomes. These service offerings include our customer success and platform architect services, implementation services, managed services, training, and enhanced support services. The Strategy Consultant is part of the Customer Operations team. Customer Operations purpose is to accelerate platform adoption and drive customer business outcomes. We do this through a portfolio of services delivered by world class consultants, leveraging our ecosystem of partners, our leading practices, methodologies and tools based on experiences from thousands of customer engagements.
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Key Responsibilities
- Participate in Account Planning for strategic and large enterprise accounts.
- Collaborate with sales account teams, customer operations team members and ecosystem partners to develop implementation strategies to deliver customer outcomes.
- Develop a services strategy in an allocated territory with a target prospect list and a regional services sales plan.
- Lead implementation planning - Engage in early phases of sales cycle to determine implementation requirements and readiness.
- Conduct Strategy Workshops leveraging the Sprinklr Adoption framework to define a clear operating model with COE, account maturity and implementation scope.
- Work with solution consultants and platform architects to develop the solution design plan documents to present to EB as well as key customer stakeholders for solution validation and alignment.
- Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of Sprinklr services to meet their needs.
- Execute a structured services sales process including qualifying prospects, scoping services, crafting statements of work (SOWs) and leading executive/CxO discussions and positioning meetings to close services opportunities.
- Coordinate project handoff to the delivery team and customer success team. Engage where appropriate during implementation design phase to provide oversight and answer any questions from solution design plan.
- Build trusted client relationships to capture services related case studies and referenceable success stories.
- Engage in new requirements to define scope and draft change orders.
- Take learning from each project and incorporate back into pre-sales implementation readiness and scoping best practices to further improve our customer experience.
Qualifications
- 5+ years of Consulting Experience with a Global SI, Management consulting firm, Big 3 Public Cloud Company, or Large Enterprise SaaS company
- Experience working with Fortune 500 companies to define their digital business transformation initiatives and technology journey.
- Experience implementing enterprise business systems, call center solutions and/or SaaS Platforms.
- Experience working with functional business leaders, identifying business objectives, and developing outcome-focused roadmaps.
- 5+ years leading architecture design and scoping of large enterprise projects.
- Cloud platform certification(s)
- Excellent written and verbal communication skills
- Strong project and program management skills
- Ability to collaborate and work within a team environment.
- Customer Focused with a track record of driving results.
- Travel up to 50%
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.