Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
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As a Video and Voice Specialist, you will act as tier I for operational support for all telecommunications and unified conferencing services. This includes onboarding services for new telephones, WebEx accounts and trouble shooting. In addition, you will perform daily health status on highly visible conference rooms. This team works from the IT designated ticketing system and emails to the team email account.
WHAT OUR VIDEO AND VOICE SPECIALISTS ENJOY MOST
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Perform daily monitoring to validate the health of Company phone, video and web conference systems.
- Assist in reporting usage and systems statistical data.
- Assist customers with room setup, conference creation and instructions on use of conferencing systems.
- Leads troubleshooting efforts on voice, video, and web conferencing technology through the Company ticketing system.
- Technical leader for incident diagnosis and determining the most effective way of resolving outages.
- Diagnose and resolve system issues utilizing tools such as: WebEx Admin Tool, TMS, Avaya Meeting exchange.
- Assist with documentation and support of voice platform implementations.
- Provide training and assistance to team members and cross-functional partners.
- May provide support of telephony & video conference project plans for various sites (micro, moderate, multitieres, etc.).
- Participates in the planning, system specifications for implementation and execution of approved plan.
- Contributes to long term strategy for design and implementation of global telephony and video conference plans.
- Assists in the planning for disaster recovery and restoration scenarios.
- Participates in the restoration and issue resolution efforts during major outages.
- Perform other duties as requested.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
- Experience:
- 1+ years of working knowledge in audio video and telecommunications
- 1+ years of voice operations experience in provisioning, administering, supporting TDM and VoIP telephony platforms
- Knowledge of company products and services
- Education:
- Associates degree or higher in Computer Science, Information Technology or related discipline or equivalent combination of education and experience
- Technical Skills:
- Working knowledge of telecommunication protocols and telephony network architecture
- Working knowledge of IP networking and routing protocols
- Working knowledge of audio video infrastructure
- Skills:
- Excellent communication skills and the ability to work well with all levels of business users in a professional manner.
- Extensive experience with collaborating and building team consensus when interacting with both the leadership and the implementation teams.
- Specific areas of accountability include:Operation Support
- Infrastructure Knowledge
- Monitoring
- System Documentation
- Capacity Knowledge
- Traffic Engineering
- Circuit Knowledge
- Incident Response
- Performance Analysis
- Abilities:
- Ability to read, write, speak and understand English. Ability to use personal computer and software applications
- Travel Ability:
- Office Environment
- Schedule:
- Full time. Minimal travel required
Preferred Qualifications
- Occasional evening and weekend work to meet deadlines and/or significant support issues
- On-call work may be an essential function of the job
- Sitting for extended periods of time
- Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components
- Lifting and transporting of moderately heavy objects, such as computers and peripherals
SPECTRUM CONNECTS YOU TO MORE
- Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
- Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
- Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
- Total Rewards: See all the ways we invest in you-at work and in life
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INO106 2025-54715 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.