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Sup, Fraud

AT Spectrum
Spectrum

Sup, Fraud

Overland Park, KS

The Supervisor, Fraud Operations is responsible for the supervision and development of employees, policies and procedures for proactive fraud detection, prevention, and client repair. This role will coach representatives on the keys to delivering consistent, accurate and timely results in the performance of their duties. As the Supervisor, he or she is expected to be the subject matter expert and a source of information to guide employees and make recommendations to management.

Actively and consistently supports all efforts to simplify and enhance the customer experience.

Leverage various data points and data sets to drive decisions and understand /communicate the financial and customer impact on the business and respective goals.

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Review and manage appropriate queues to ensure orders and disputes are processed and resolved in a timely manner.

Work across departments in reviewing transactions, troubleshooting issues and handling escalations.

Lead a team of Fraud Specialists with focus on their development in the fraud/risk management area and fraud loss mitigation techniques.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Ensure that departmental standards regarding professionalism, courtesy and productivity are maintained.

Provide regular coaching and development to staff to maximize productivity.

Resolve internal and external customer escalated situations.

Provide statistical reporting for leadership to communicate department productivity and effectiveness.

Collaborate on investigations with appropriate business partners.

Motivate staff to reach daily and monthly management objectives.

Hire, evaluate, coach and counsel employees in the performance of their duties.

Utilize strong and solid comprehension of fraud and risk.

Collaborate with leadership to establish performance KPIs across the team and continuously monitor and manage team members to these targets.

Perform other duties as requested by manager

Skills/Abilities and Knowledge
Ability to read, write, speak and understand English

Ability to quantify risk and exposure and communicate the discoveries to upper level management

Ability to remain adaptable and resilient to all situations displaying positive behavior that is aligned with Spectrum values

Ability to plan, prioritize and organize effectively

Ability to supervise and motivate others

Experience with industry wide fraud detection tools

Experience with researching and decision making under stressful conditions

Strong time management skills with the ability to problem solve

Ability to develop process documentation

Knowledge of mobile phone products and services

Knowledge of general accounting and billing procedures

Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc.)

Education
Bachelor's Degree in related field or equivalent experience preferred; OR related experience

Related Work Experience
6+ years of Related work experience
3+ years of Prior leadership experience

WORKING CONDITIONS
Office environment
Exposure to moderate noise level
Must be able to work evenings and weekends

CCO401 2025-57666 2025

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Client-provided location(s): Overland Park, KS, USA
Job ID: spectrum-2025-57666
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Health Reimbursement Account
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Family Support Resources
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Personal/Sick Days
    • Leave of Absence
    • Paid Holidays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Financial Counseling
    • Relocation Assistance
    • Company Equity
  • Professional Development

    • Tuition Reimbursement
    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns

Company Videos

Hear directly from employees about what it is like to work at Spectrum.