Are you both tech-savvy and hands-on? Can you diagnose a computer problem then fix it? Problem-solver, self-motivated, good communicator? If so, you could find your fit on the Call Center Desktop Applications team at Spectrum.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Call Center Desktop Apps team support team helps maintain the company's information technology (IT) infrastructure in support of our customers and call center employees. By keeping our hardware and software updated and running smoothly 24/7, our Desktop & IT support team helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Program Management Manager on the Call Center Desktop Apps team, you'll establish project management standards and oversee Project Management staff. You'll drive strategic development and implementation of projects from original concept through final implementation to meet strategic company and departmental initiatives.
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WHAT OUR PROGRAM MANAGEMENT MANAGERS ENJOY MOST
- Working with leadership to create roadmaps and coordinate development and implementation of multiple initiatives
- Tracking project statuses, adjusting team member assignments and resource allocations to ensure delivery of projects on time and on budget
- Conducting performance reviews and monitoring continuous improvement plans
- Coaching and counseling employees while planning, monitoring, and appraising job results
- Ensuring alignment between project objectives and technical/operational solutions
- Guiding and reinforcing project management best practices including compliance with department policies, procedures, and practices
If you enjoy working collaboratively, have excellent interpersonal skills, a diplomatic approach, confidence, and comfort around peers and leadership teams, this may be the role for you.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
- Experience: Project Management: 5 years or more
- Education: Bachelor's degree in computer science, information systems, business administration or related field, or equivalent experience; project management certification or successful completion of a recognized project management curriculum
- Skills: Proficient with PC and software applications (Word, Excel, PowerPoint, etc.) and software development lifecycle tools and processes (Agile, Business Analysis, Project Management, Product Ownership, Jira, etc.)
- Abilities: Prioritize, organize, and handle multiple projects simultaneously; excellent written and verbal communication skills; translate and synthesize data into a compelling narrative; supervise and motivate others
- Working conditions: Office environment; flexibility to work extended hours; 10 - 15% travel
Preferred Qualifications
- Experience: Management or leadership
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
- Tools & Tech: Work with leading anti-fraud technology and high-performing fraud protection tools
- Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
- Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
- Total Rewards: See all the ways we invest in you-at work and in life
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KGN520 2024-31351 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
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