Manager, Residential Inbound Sales

Daily monitoring of activities to ensure quality standards are met or exceeded.

Daily monitoring of individual and team sales performance.

Establish and maintain interdepartmental relationships to ensure alignment on all Charter

Communications initiatives.

Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquires within a timely period.

Handle all customer complaints and escalations as required.

Perform other duties as required by management.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Knowledge of cable and telecommunications products and services

Ability to work variable hours

Ability to work a five-day work week which must include one weekend day

Required Education

Bachelor's Degree or equivalent work experience required

Required Related Work Experience and Number of Years

Call Center Management Experience - 5+

Call Center Sales Manager experience - 1

PREFERRED QUALIFICATIONS

Preferred Bilingual Spanish

WORKING CONDITIONS

Office environment

PHYSICAL AND MENTAL REQUIREMENTS

Physical Requirements

Ability to work seated for prolonged periods of time

Mental Requirements

Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Ability to handle multiple projects and tasks

Ability to make decisions and solve problems while working under pressure

Ability to prioritize and organize effectively

Ability to show judgment and initiative and to accomplish job duties

Ability to use personal computer and software applications (I.e. Microsoft Word, Outlook, etc.)

Ability to work with others to resolve problems, handle requests or situations

#LI-TH

SIB530 2025-55196 2025

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Client-provided location(s): San Antonio, TX

Job ID: spectrum-2025-55196

Employment Type: FULL_TIME

Posted: 2025-05-28T12:51:00