Dispatcher - Hialeah Gardens, FL

Your Career, Your Way

At World, we embrace what makes us unique. As a company with local roots and global reach, we thrive on the diversity of our associates and the different ways each of us contributes to our success. What keeps us at the forefront of progress? Our people. No matter where they work or who they are, we trust in their individual skills and qualities and give them everything they need to reach their full potential.

Do you want to work for a Company where 96% of the employees say it is a great place to work?!

World Electric is hiring a Dispatcher to join our team!

Shift Hours - 12pm (noon) - 9pm.

Summary: Supervises the transportation operations for South Florida market, including but not limited to routing, dispatching, and the training and development of new driver hires. The Transportation dispatcher must ensure all drivers adhere to D.O.T. regulations, state and federal laws, and OSHA requirements, as they pertain to transportation.

• Possess working knowledge of morning dispatch process for both Class A & Class B and NON CDL Drivers to dispatch routes efficiently according to dispatch times
• Assist with updating the information in Innovo routing, check driver assignments to ensure accuracy for each route and update departure times to the dispatching sheet.
• Assist in preparing dispatching sheet for the day, confirming assignments with the Transportation supervisor.
• Answer phone calls from customers, customer service, drivers and sales representatives regarding delivery times and any issues with deliveries
• Backup receiving department when receiving is busy.
• Act as intermediary between Transportation and Sales
• Handle call outs from drivers, providing alternate solutions for deliveries and communicate absences and vacation requests with the Transportation Supervisor and Payroll in a timely fashion.
• Provide communications to drivers.
• Report accidents and breakdowns to fleet and transportation
• Maintain all logs, sort by driver and date, check for missing logs
• Maintain mileage reports by entering mileage and decipher mileage sheets
• Train Drivers on use of Innovo and troubleshoot drivers log on and stop issues

• Analyze standard routes on an ongoing basis to determine more efficient routes and make any necessary changes
• Review driver feedback on routes to make any feasible changes to the order/sequence of current routes.
• Make routing decisions in the absence of supervisor.
• Maintain proper Maintenance in Innovo and Fleet Management reports
• Contact drivers with any missed backhauls or issues related to backhauls
• Backup Router's position when needed in order to close routes, assigned special deliveries and reports for the day

• Coach drivers and helpers, as needed, to improve performance and adherence to company policies.
• Fill back up driver of any route in case of driver's call outs
• Counsel drivers when they do not adhere to all company policy (Attendance, Insubordination, etc.) in the form of verbal and written disciplinary write ups
• Responsible for identifying and recommending changes in departmental policies and practices.
• Continuous contact with customers or vendors requiring provision of services, explanations, decisions or the obtaining of routine approvals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
• Report driver accidents/incidents to the Safety Manager and Transportation Manager
• Report injuries to the Safety Manager and Transportation Manager

• Good written and verbal communication skills.
• Must be detail oriented with good follow up skills.
• Excellent organizational skills.
• Must be able to multi-task and handle a busy workload in order to meet strong deadlines.
• Possess strong interpersonal skills.
• Working knowledge of Eclipse and Innovo preferred
• Dependable
• Flexible to be cross-trained with other operations duties and schedule.