L&D Manager

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Health Cash Plan (option to add children)
• Dental Plan (option to add children)
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

The Role...

To be responsible for all Learning & Development (L&D) activities in London in line with Company standards ensuring we are complaint with all local requirements. 

Key Accountabilities: 

Induction & Onboarding

• To facilitate Company Induction on a fortnightly basis
• To deliver monthly Club School Live
• To ensure on-boarding templates for our most common roles are always up-to-date
• To support with Club School for any new openings or refresh

Learning Modules

• Together with the Senior L&D Manager review and refresh existing modules or create new modules to support with the development of pre-managers, managers, Department Head Development.
• To support with our management training programmes e.g. Sous Chef to Head Chef, Management Trainee

LMS

• To liaise with Security & Safety team for all UK compliance requirements (e.g. Food Safety, Health & Safety, first Aid, Fire Warden, First Aid) ensuring there is are sufficient opportunities for our teams to attend
• To maintain the LMS including liaising with external content suppliers
• To issue monthly reports

Administration

• To compile and issue a monthly report of all London L&D activities
• To create, distribute and promote the monthly Soho Learn Calendar
• To support the House Trainer (L&D rep for site) who are responsible for facilitating and co-ordinating training across the site as and when required

Other

• To attend weekly 1-2-1 with Senior L&D Manager and monthly meeting with L&D team in Europe & Asia.
• To support with any service related initiatives on site

Experience Required:

• Previous experience in a similar role, preferable within hospitality environment 
• Previous experience creating content related (service, soft skills)
• Is comfortable using and maintaining a LMS
• Is able to work from multiple sites
• Is flexible and can adapt to changes at a fast pace
• Local qualification in Learning & Development
• Strong IT and numeracy skills with experience in using Microsoft Word, Excel, Powerpoint and Outlook 
• Ability to switch between a variety of tasks 
• Efficient and proactive along with high attention to detail 
• Able to work well autonomously, under pressure and in a fast-paced environment