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Role Overview
Join a team where patients are at the heart of everything we do.
Sodexo is seeking a Patient Services Manager 2 for NYC Health + Hospitals/Carter, a 200-bed Long Term Care and 165-bed Nursing Facility located in upper Manhattan, New York, NY. This is an exciting opportunity to lead patient dining services in a mission-driven healthcare environment.
The Patient Services Manager 2 will report directly to the General Manager and be responsible for overseeing a team of approximately 37 union employees. This role will focus heavily on the patient dining experience, providing both restaurant-style and in-room dining options that meet the highest standards of quality and service. Must have flexibility to work varied shifts, including rotating weekends.
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What You'll Do
Key responsibilities include:
- Leading daily operations of patient food services to ensure exceptional service delivery
- Managing and mentoring union hourly staff with a focus on engagement and performance
- Coordinating onboarding, training, and development programs for new and existing team members
- Ensuring compliance with food safety, sanitation, and regulatory standards
- Collaborating with nursing and clinical teams to address patient dietary needs and preferences
- Supporting the General Manager with strategic initiatives to enhance patient satisfaction
- Managing scheduling, payroll, and operational budgets as needed
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- Required: Prior experience managing unionized staff in a healthcare food service or patient services environment
- Strong leadership and team-building skills with a passion for hospitality and service excellence
- Knowledge of healthcare regulatory requirements and food safety standards
- Excellent communication and organizational skills
- Flexibility to work varied shifts, every other weekend
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.