Hospitality Cashier - Whiteface Mountain

POSITION PURPOSE

The Hospitality Cashier - Quick Serve is responsible for ensuring that guests receive an exceptional level of service by assisting guests at points of sale. This position typically exists within a sporting or events area, or in a Convention Center with retail food and beverage stands and kiosks. Style of service may include take-away, cafeteria-style, restaurant-style or in-seat service format.

The Hospitality Cashier - Quick Serve's top priority will be to ensure that the Sodexo Live!'s standards for handling cash and credit card transactions are consistently executed.

RESPONSIBILITIES, SUPPORTING ACTIONS, AND END-RESULTS

• Perform duties according to Sodexo Live! procedure for opening and closing Quick Serve locations at start and close of business.
• Follow all Sodexo Live! uniform and grooming standards.
• Attend pre-shift or pre-event check-in meetings and follow instructions from managers and supervisors; Ask questions to ensure clear and complete understanding of needs and assignments.
• Follow established procedure for time and attendance and taking assigned meal breaks.
• Apply consistent focus on the customer and pay close attention to detail in the performance of all tasks.
• Participate in and foster positive team relations with wait staff, fellow cashiers, other Quick Serve department employees and management.
• Acknowledge each guest who enters service areas; Display alert posture, smile, make direct eye contact and offer a sincere verbal greeting; Be courteous and professional in all interactions; Demonstrate Sodexo Live! standards for guest service. • Be fully knowledgeable of Quick Serve menu to assist guests with questions.
• Continually observe surroundings and monitor guests to ensure they are properly attended to; Immediately alert Security of any suspicious activity.
• Maintain positive, on-going communication with Quick Serve Supervisor; Relate information regarding guest complaints and/or feedback to ensure that customer needs are always met;
• Make proactive suggestions for improving the customer experience at all points of sale.
• Comply with Health Department regulations and requirements, as well as Sodexo Live!'s standards for sanitation and safe food handling.
• Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and complaints.

• Wash and dry hands frequently.
• Utilize box cutters for opening boxes.
• Utilize proper lifting procedures; Utilize a hand truck or cart to transport large items and ask for assistance when necessary.
• Do not move too quickly or run through Quick Serve or kitchen areas.
• Move cautiously near corners and when carrying things; Report any blind corners, problem floor surfaces, or hazardous areas.

• High school diploma or equivalent.
• TIPS or TEAM trained or equivalent.
• Of age to sever alcoholic beverages, based on state requirements.
• Demonstrated ability to understand and effectively implement written and verbal instructions.
• Strong team orientation and ability to work with a variety of departments to accomplish assigned tasks.
• Ability to perform simple mathematical calculations, to include addition, subtraction, multiplication and division.
• Ability to utilize a calculator, change counters and manually count and accurately make change for transactions involving large sums of money.
• Ability to work well independently.
• Ability to work well in a high stress, fast paced environment.
• Must be able to speak, read, write and understand the primary language(s) used by guests who typically visit the work location.
• Technology aptitude for working with POS and digital register.
• Strong skills for providing guest service with keen ability to connect easily with customers.
• Scheduling flexibility to meet operational needs. Hours may be extended or irregular to include nights, weekends and holidays.