SMB Operations Manager

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

We are looking for an SMB Operations Manager to join Snap Inc. Reporting to the Head of SMB Operations, this role will create a foundational team which will propel the SMB strategy and vision forward through operational excellence. Through defining, implementing and managing the SMB operational structures and processes, this role will be pivotal in contributing to the scale and growth of the SMB business unit. 

The ideal candidate will have a consistent track record as a leader, leading the analysis, design and implementation of workflows and processes across a range of functions. They have experience in Sales and CRM processes, vendor sales programs rollouts and execution. and scaling workflow opportunities. They are a strategic and analytical problem solver and skilled operator with the demonstrated ability to successfully deploy new structures and coordinate execution.

What you’ll do:

• Develop and manage the ongoing processes that support scaling of the SMB business unit

• Design and implement operating models that predictably deliver against SMB strategic goals 

• Design and implement optimized workflows and processes to enable functional teams’ delivery on goals. Identify gaps and implement scalable solutions and/or test new initiatives 

• Partner with cross-functional teams, including SMB Strategy and Program, Sales, Marketing, Sales Operations, Data Operations, Partnerships, Measurement, and Data Science to achieve business goals

• Design and implement strategic global vendor strategy strategies, roadmap, workforce footprint and metrics 

• Evaluate and analyze SMB business unit and operational metrics to drive process improvements and enhance operational efficiencies. 

• Partner with Sales Ops in defining operational solutions development, including areas such as tooling improvements for sales & marketing, trainings, QA, and sales communications 

• Execute complex and time-critical projects through strategic and prioritized approach for resolution. Use data to influence decisions. 

Knowledge, Skills & Abilities:

• Rapidly scaling organizational design - process, tools, people, reporting

• Process mapping, workflow design and optimization expertise

• Experience with Inside Sales operations 

• Experience with Ad Sales and potentially also ad sales and ad tech experience 

• Experience or familiarity in working with Ad Tech, media or digital advertising industry 

• High facility for data driven decision making 

• Sales mindset with proven ability to design and implement scalable processes across the customer lifecycle 

• Experience in managing multiple teams with a wide-range of functional skills 

• Expertise with CRM packaged software supporting marketing, sales and service automation

• Experience simplifying complexity and effectively communicating with business and technical executives, as well as external stakeholders

• Strong understanding of the data inputs required to track sales funnels and how to translate data into usable insights for sales managers and to better inform the overall sales strategy.

• Self-starter with strong collaboration skills and ability to multitask. Ability to adapt to changing priorities and is comfortable with ambiguity.

Minimum Qualifications:

• BS/BA degree or equivalent years of experience

• 5+ years experience in project management, B2B CRM, technology and/or management consulting

• Proven track record launching and driving adoption for org-wide changes to operational processes

Preferred Qualifications:

• Proven track record of operational excellence in a fast-paced and dynamic environment working with stakeholders across corporate functions

• A detail-oriented individual with executive presence, business acumen, and the ability to influence and communicate within all levels of the organization

• Demonstrated organizational, project management and execution skills with ability to own cross-functional projects.

• Excellent problem-solving, structuring, analyzing, and strategy skills with ability to translate analysis into actionable plans.

• Ability to communicate effectively as a change agent, influencing leadership, product, marketing, and team members to take new actions and shift the daily behaviors of a team

• Experience or familiarity with delivering programs through outsourced vendor partners

• Experience with Salesforce CRM 

• Experience with Sales Processes and KPI Reporting

• A team player who’s willing to get their hands dirty and help where needed

• Passion for change, Snapchat, and creativity!

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at accommodations-ext@snap.com.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!