Release Engineer

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

Snapchat is the camera used by over 150 million people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly-curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.

We’re looking for a dynamic, high-judgement Release Engineer to join the Snapchat Release Team! Working closely with Engineering and Design, you will be part of the control center, helping make critical decisions that impact millions of Snapchatters around the world. You’ll collaborate closely with Engineering, Design, Customer Operations, Communications and Leadership to create & drive release process improvements that rapidly deliver reliable, high quality software to our customers.   

What you'll do:

• Manage all aspects of the internal and production app release process

  • Lead operations for Production iOS and Android releases on a rotational basis

  • Communicate all key release milestones, requirements and changes to the organization

  • Manage cross-functional relationships and ensure there is healthy communication among Engineering, QA, Design and Release teams

  • Write operational runbooks and documentation to support the Release team as needed

  • Research new technologies and release management methodologies for application in internal tooling improvements 

• Continuously assess risk factors to our Production users and actively drive mitigation strategies 

  • Manage risk and mitigate issues that could affect release reliability and stability

  • Conduct release readiness reviews and go/no-go meetings as required

  • Investigate, escalate and drive solutions for emergent or complex technical issues

  • Provide contextual judgement and use data to drive decisions

  • Provide after-hours support as necessary 

  • Monitor and provide regular status reports to leadership and the organization 

  • Measure, monitor and report on key release metrics weekly and ad-hoc as needed 

What we need:

• 5+ years in a technical capacity with 2+ years in release management or TPM capacity

• Experience managing mobile application releases and a deep understanding of release management principles

• Experience working cross-functionally with globally distributed teams that have differing business priorities

• Excellent written and verbal communication skills and the ability to influence and convey messages to a wide range of stakeholders

• Strong analytical skills and experience utilizing tools to visualize trends and key metric monitoring

• Experience making critical decisions for complex technical issues in real time, considering timelines and urgency

• Strong attention to detail and ability to execute 

What else we’re looking for:

• Familiarity with CI/CD tools such as Jenkins, Fastlane, CircleCi or equivalent tools

• Experience working with App Store Connect and Google Dev Console

• BA/BS in computer science or any related technical field (or equivalent work experience)

• Experience enabling change in a high velocity environment

• Experience with HockeyApp or another app distribution tool