Lead User Researcher

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

The Product team uses creativity, insights, and operational excellence to steer our product vision across Snap Inc. This team of designers, scientists, and product managers work in a highly collaborative environment to build the products and experiences that bring our community together in new and special ways.

We are looking for a mix-method Lead User Researcher to join the Product Research team at Snapchat! You’ll help us identify unique user needs and behaviors that drive the team to create innovative products. Working closely with the Design, Growth, Product Management, and Data Science teams, you will help craft and carry out research that uncovers insights and opportunities for product development and emerging technologies.

What you'll do:

• Proactively identify research needs by partnering closely with product managers, designers, engineering, data science, and growth teams

• Build comprehensive research plans, using appropriate research methods

• Be responsible for the end-to-end research process including defining, recruiting, moderating, synthesizing, and reporting

• Analyze qualitative and quantitative findings and articulate actionable product and design insights to partners

• Be a strong advocate for the user – evangelize user-centered design practices and the importance of usability within the development groups, our company, and other cross-functional organizations

• Be a part of fast-paced and impactful team

Knowledge, Skills, & Abilities:

• Solid understanding of UX Research methods with the ability to articulate study design to stakeholders

• Excellent presentation skills and comfort presenting to and communicating with senior leadership

• Strong written and communication skills

• Attention to detail

• Ability to deliver on multiple projects with competing deadlines

Minimum qualifications:

• Bachelor's degree in design, HCI, Psychology, Anthropology, Cognitive Science, or related field or equivalent years of experience

• 5+ years of experience conducting UX Research for product and design teams

Preferred Qualifications:

• Advanced degree in Human Factors, HCI, cognitive psychology, or related area is a plus

• Experience leading international research 

• Experience leading growth research 

• Experience designing both qualitative and quantitative research studies, analyzing results and creating reports with impactful product and design insights

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at accommodations-ext@snap.com.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!