Lead User Researcher

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

The Lens Team uses creativity, insights, and operational excellence to build new AR products. This team of designers, scientists, creative engineers and product managers work in a highly collaborative environment to build the products and experiences that bring our community together in new and special ways.

We are looking for a mix-method Lead User Researcher to join the Lens team at Snapchat! Working from our Santa Monica headquarters, you’ll help us to improve user research processes to identify unique user needs and behaviors that drive the team to create innovative AR products and experiences. Working closely with the Design, Product Management, and Data Science teams, you will help craft and carry out research that uncovers insights and opportunities for product development and emerging technologies.

What You'll Do

• Proactively identify research needs by partnering closely with product managers, designers, engineering, data science

• Build comprehensive research plans for AR products, using variable research methods

• Be responsible for the end-to-end research process including defining, recruiting, moderating, synthesizing, and reporting

• Analyze qualitative and quantitative findings and articulate actionable product and design insights to partners

• Be a strong advocate for the user – evangelize user-centered design practices and the importance of usability within the development groups, our company, and other cross-functional organizations

• Be a part of fast-paced and impactful team

Knowledge, Skills, & Abilities

• Solid understanding of UX Research methods with the ability to articulate study design to stakeholders

• Excellent presentation skills 

• Strong written and communication skills

• Attention to detail

• Ability to deliver on multiple projects with competing deadlines

Minimum Qualifications

• Bachelor's degree in design, HCI, Psychology, Anthropology, Cognitive Science, or related field or equivalent years of experience

• 3+ years of experience conducting UX Research for product and design teams

Preferred Qualifications

• Advanced degree in Human Factors, HCI, cognitive psychology, or related area is a plus

• Experience of leading a team of research specialists 

• Experience leading international research

• Experience leading growth research

• Experience designing both qualitative and quantitative research studies, analyzing results and creating reports with impactful product and design insights

• Understanding of Snapchat

• Passion about AR 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws