Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
We’re looking for a Lead for our EMEA Vendor Sales to join Snap! As a member of our SMB Sales team, you will be responsible for partnering with the Vendor Sales team and for the delivery of the Vendor Sales team on business goals. The Vendor Sales team at Snap is focused on helping advertisers in our key segments to scale using our advertising products.
What you’ll do:
Manage, monitor and grow business performance of the vendor partner and develop strategies specific to one or more international markets or regions to meet/exceed business goals.
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Coach the Vendor team to effectively deliver Snap’s narrative and product positioning, tailoring the ad offerings for best market and customer fit.
Troubleshoot issues across the sales team by leveraging cross functional relationships.
Navigate product updates and help to roll out training materials to agents and team leads in our vendor sales function.
Evaluate and analyze vendor team performance on metrics that matter and work closely with the Vendor management team to drive process improvements and enhance operational efficiencies.
Act as an advocate for your vendor and market internally, highlighting the key needs and driving strategic initiatives across functions (product, platform, narrative, etc.).
Partner closely with SMB operations to define and execute operational solutions aligned to the needs of the team such as tooling improvements, training, marketing initiatives, and other growth initiatives.
Act as a liaison between the vendor team and relevant internal teams to bring in the vendor team’s inputs for a feedback loop with product, marketing, operations and overall global business management. Give voice to user/advertiser impacting issues.
Anticipate project risks, provide escalation management, negotiate with decision makers, and balance business needs versus technical constraints
Ensure vendor teams are aligned with Snap security requirements, best practices, and KPIs.
Spend time with customers, supporting on calls and managing quality assurance for our SMB Vendor agents.
Collate feedback from agents on tooling and day to day workflows to highlight opportunities to streamline processes.
Up to 20% travel.
Knowledge, Skills & Abilities
Experience with vendor relationships, communications across multiple vendors, multiple teams and levels.
Detail oriented, rigourous task management across multiple time zones and levels of support
Experience working with a sales or customer service team.
Experience working in the tech, media or digital advertising industry as an operations professional with a background in SMB sales and/or high-volume sales.
Knowledge of Salesforce CRM and customization, reporting and account managment
Experience partnering and delivering on projects working with a diverse set of contributors and stakeholders.
Strong understanding of the data inputs required to track sales funnels and how to translate data into usable insights for sales managers and to better inform the overall sales strategy.
Strong project management experience, with an ability to evaluate and re-prioritize rapidly and deliver results against aggressive deadlines, as part of a team and/or as an individual contributor.
Self-starter with strong collaboration skills and ability to multitask. Ability to adapt to changing priorities and is comfortable with ambiguity.
Minimum qualifications:
5+ years of work experience including in technology sales and/or vendor management.
Experience with customer interactions in a scaled business.
SAAS or Digital Marketing product knowledge. Competency with self-serve platforms is a plus.
Preferred qualifications:
Business proficiency in Arabic - a plus
Bachelor’s degree in a business or related field with an understanding of digital marketing and an emphasis on mobile or equivalent experience in a given field.
Expertise with Salesforce CRM (Sales Cloud, Einstein Analytics, Pardot)
Excellent problem-solving, structuring, analyzing, and strategy skills with ability to translate analysis into actionable plans.
Ability to promote partner growth and positively contribute to a team’s culture.
Track record of success when educating large sales teams on operational processes.
Ability to communicate effectively as a change agent, influencing leadership, product, marketing, and team members to take new actions and shift the daily behaviors of a team
Experience in a B2B sales environment or account management function.