Services Operations Specialist, Costa Rica
This job is no longer available.
For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.
As a Services Operations Specialist, you will work as part of the Services Operations team and work with departmental leaders and stakeholders to support the operational efficiency and effectiveness of the services business. As a service operations specialist you will support the internal systems and logistical operations, as well as the internal business processes required to build and operate a scalable services business. You will also help coordinate and communicate with other departments to ensure delivery of customer projects.
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In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better outcomes.
In this role you will report to our Sr. Manager of Service Operations in the US.
You Will:
- Drive tactical daily operations by providing excellent customer services to internal and external customers
- Partner with sales teams to review statement of work contracts (SOW) to finalize sales transactions
- Coordinate with Finance to process monthly services billings, and respond to inquiries related to project invoicing
- Work with other departments including sales, services, finance ,legal, resourcing and support teams to finalize sales transactions
- Improve the operational systems and tracking infrastructure by identifying areas for improvement of internal processes, including the Professional Services Automation (PSA) System
- Maintain prioritization of operational projects and resources
- Initial manual project creating for services engagements in order to allow delivery teams to kickoff the project and begin delivering hours to ensure project delivery is compliant with contractual terms
- Support delivery teams, operations excellence, and management with troubleshooting project issues, as needed
- Create and maintain clear, concise and accurate SOPs and process documentation
You Have:
- 3+ years experience in an operations or administrative role
- Knowledge of professional services organization a plus
- Experience driving projects from concept through completion
- Proactive mindset with a demonstrated ability to take initiative
- Hands-on working experience with SaaS applications
- Open to learning new technology, applications, and solutions
Perks & Benefits:
- Fully paid Health & Life insurance for full-time employees and family members
- Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
- Monthly stipend to support your work and productivity
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion