Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.
Act as part of a Professional Services team, work efficiently with Consultants, Solution Architects, Project Managers, and other internal & external interfaces to ensure that the customer succeeds in their objectives.
Use your skills to move forward!
* As a specialist resource, responsible for consulting, advising, recommending, designing, and where appropriate deploying, specific technical solutions based on own specialist product knowledge and best practices in the subject area, for standard projects in country.
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* In order for the Siemens PLM Software solution to be delivered effectively and contribute to the customer. In line with project processes and messaging, work well with the customer to support the management of customer expectations and support customer adoption.
Change the future with us!
Education/ Qualification (BE / B. TECH (IT / Comp / Mech))
Experience:
* 8-15 years of Teamcenter Admin/Support experience, with at least 7 years supporting a
customer Production instance
Roles and Responsibilities:
* Interaction with Engagement and Pursuit team regarding upcoming projects
* Review of Architecture document with Pursuit Architect and maintain it further
Provide estimates for new Infrastructure requests or changes and calc link updates.
Analyze and optimize infra-cost over-usage.
Keep Architecture Diagram updated with the latest infrastructure details
* Expectation setting with Field Services Solution Architect regarding CApS scope of work
* Ensure a smooth transition of the project from the Engagement phase to the Deploy phase.
* Support the Install/Deploy team with technical guidance
* Review architecture and deployment before handover to Field Services or Customer
* Lead the Solution Handover from Field Services to the CApS Operate team
* Act as a Technical escalation point for all stakeholders
Document root cause analysis of issues
Reach out to GTAC for Product Issues and track IRs
Co-ordinate with the Implementation team for L3 issues
* Technical Validation for change requests with estimation
* Develop and maintain a Knowledge Management database for solved issues and RCAs
Mandatory Technical Skills:
* Teamcenter Installation in a distributed environment
* Teamcenter custom template install using BMIDE & troubleshoot
* Distributed FMS configuration
* Dispatcher configuration & troubleshooting
* Active Workspace Installation and Configuration
* NX and Solidedge CAD Integration
* SAP Integration
* Working experience in Perl/Batch Scripts
Good to have Technical Skills:
* Catia, AutoCAD and ProE CAD Integration with Teamcenter
* Mentor Pads, Altium Integration
Certifications
* ITIL
* AWS Cloud Certifications
Other Mandatory Skills:
* Strong analytical and trouble shooting abilities.
* Strong Stakeholder management skills
* Excellent Escalation management skills
* Has a systematic way to solve problems.
* Should be able to perform root cause analysis and arrive at the right solution
* Excellent verbal and written communication skills
* Learning attitude - willing to learn new things.
* Basic Linux and Windows Operating System knowledge
Good to Have Skills:
* Mentoring of junior team members
* Use Pareto or 5 Why or any other Industry technique for root cause analysis
* Ability to automate some of the tasks
* Scripting knowledge would be useful
* DBA knowledge on Oracle/MS SQL
We are Siemens
A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!
We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, private healthcare and actively support working from home.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
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