Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.
Our Global Cloud Applications (CApS) team is growing rapidly and we are looking for a Senior Application Support Engineer to support our Teamcenter customers worldwide from our Siemens DISW office location in Penang.
Responsibilities:
- Manage Teamcenter installation in distributed environment
- Install Teamcenter custom template using BMIDE
- Dealing with FMS configuration, distribution, dispatcher configuration
- Doing active workspace installation and configuration
- Work on NX and SolidEgde CAD integration
- Solve L2 tickets on the application
- Apply patches on test, UAT and Production Server
- Document root cause analysis of issues
- Reach out to PLMS for Product Issues and raise Incident Reports
- Communicate with users for the issues
- Work with L3 on the escalated issues
- Provide workarounds to issues
- Develop Knowledge Management database for solved issues
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Requirements:
- Preferably have around 7-10 years of Teamcenter Support experience with minimum 5 years supporting a customer production instance.
- Possess Siemens Teamcenter solution skills to do Teamcenter installation in distributed environment, Teamcenter custom template installation using BMIDE, FMS configuration, distribution, dispatcher configuration, doing active workspace installation and configuration, NX and SolidEgde CAD integration.
- Teamcenter triaging with strong analytical, systematic problem solving and troubleshooting skills.
- Proven ability in performing root cause analysis with industry technics and sharing the solutions.
- Scripting knowledge in Perl or Batch scripts and DBA knowledge on Oracle/MS SQL would be useful.
- Catia, AutoCAD and ProE CAD Integration with Teamcenter will be an added advantage.
- Good to have: ITIL & AWS Cloud Certifications, mentoring of junior team members.
- Team player with a good learning attitude to learn new things.
- Excellent verbal and written communication skills
- Basic Linux and Windows Operating System knowledge
- Willing to work on call basis during any holidays.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We are Siemens
A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, and private healthcare.
Siemens Software. Transform the everyday.
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