SiemensDigital Industries Software is a leading provider of solutions for the design,simulation, and manufacture of products across many different industries.Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of theobjects we see in our daily lives are being conceived and manufactured usingour Product Lifecycle Management (PLM) software.
OurGlobal Cloud Applications (CApS) team is growing rapidly and we are looking fora Senior Application Support Engineer to support our Teamcenter customers worldwidefrom our Siemens DISW office location in Penang.
Responsibilities:
- Manage Teamcenter installation in distributed environment
- Install Teamcenter custom template using BMIDE
- Dealing with FMS configuration, distribution, dispatcherconfiguration
- Doing active workspace installation and configuration
- Work on NX and SolidEgde CAD integration
- Solve L2 tickets on the application
- Apply patches on test, UAT and Production Server
- Document root cause analysis of issues
- Reach out to PLMS for Product Issues and raise Incident Reports
- Communicate with users for the issues
- Work with L3 on the escalated issues
- Provide workarounds to issues
- Develop Knowledge Management database for solved issues
Want more jobs like this?
Get Software Engineering jobs in Kampung Sungai Ara, Malaysia delivered to your inbox every week.
Requirements:
- Preferably have around 7-10 years of Teamcenter Support experiencewith minimum 5 years supporting a customer production instance.
- Possess Siemens Teamcenter solution skills to do Teamcenterinstallation in distributed environment, Teamcenter custom templateinstallation using BMIDE, FMS configuration, distribution, dispatcherconfiguration, doing active workspace installation and configuration, NX andSolidEgde CAD integration.
- Teamcenter triaging with strong analytical, systematic problemsolving and troubleshooting skills.
- Proven ability in performing root cause analysis with industrytechnics and sharing the solutions.
- Scripting knowledge in Perl or Batch scripts and DBA knowledge onOracle/MS SQL would be useful.
- Catia, AutoCAD and ProE CAD Integration with Teamcenter will be anadded advantage.
- Good to have: ITIL & AWS Cloud Certifications, mentoring ofjunior team members.
- Team player with a good learning attitude to learn new things.
- Excellent verbal and written communication skills
- Basic Linux and Windows Operating System knowledge
- Willing to work on call basis during any holidays.
We are an equal opportunity employer and value diversity at ourcompany. We do not discriminate on the basis of race, religion, color, nationalorigin, sex, gender, gender expression, sexual orientation, age, maritalstatus, veteran status, or disability status.
We are Siemens
A collection of over 377,000 minds building the future, one day ata time in over 200 countries. We'rededicated to equality, and we welcome applications that reflect the diversityof the communities we work in. All employment decisions at Siemens are based onqualifications, merit, and business need. Bring your curiosity and creativityand help us shape tomorrow! We offer acomprehensive reward package which includes a competitive basic salary, bonusscheme, and private healthcare.
Siemens Software. Transform theeveryday.
#LI-PLM
#LI-Hybrid
#LI-PA1