Customer Success Manager, Digital Media and Ecommerce (Supplyframe)

Report To: Sr. Director of Customer Success & Operations I Department: Customer Success & Operations (CS&O) Team I Location: Hybrid to Pasadena, CA or Austin, TX office or Remote I Travel Required: If remote, up to 30%

Important Note: Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Why You'll Love Working Here:

• Strong track record of providing an inclusive culture of belonging and empowerment in an entrepreneurial environment.
• We pay 100% of the Health, Dental & Vision premiums for the employee; 80% for the employee's family. Additionally, we offer PTO (17 days for the 1st 5 years of employment) & up to 10 company paid holidays.
• Nurture your personal & professional growth by taking advantage of our comprehensive learning and developmental resources.

What You'll Be Doing:

Supplyframe, a Siemens company, is an innovative and rapidly growing leader in the electronics component industry. We are seeking a Digital Media & Ecommerce Customer Success Manager who will serve as the key post-sales contact for a portfolio of mid-size to strategic customers. In this role, you'll drive campaign execution, analyze performance, and ensure long-term satisfaction and growth across digital media, e-commerce, and data intelligence initiatives.

You'll collaborate cross-functionally with Sales and Ad Operations teams to support client goals, resolve issues, and proactively surface insights. This is an individual contributor role ideal for someone who enjoys hands-on execution, customer-facing strategy, and operational excellence.

Customer Relationship Management-

• Serve as the day-to-day contact for assigned accounts, guiding onboarding, program execution, and reporting.
• Build trusted relationships with customers by delivering value, transparency, and data-driven recommendations.
• Facilitate regular check-ins and performance reviews to communicate ROI and ensure customer satisfaction.
• Identify upsell and renewal opportunities and partner with Sales to support strategic growth planning.
• Advocate for the customer internally-sharing key feedback, pain points, and feature requests with the Operations, Billing, and Finance teams.

Program Implementation Support-

• Collaborate with Operations, internal stakeholders, and third-party vendors to ensure smooth, timely program implementation.
• Review performance data and audience insights to provide actionable recommendations and optimization strategies.
• Provide input on targeting strategies, creative best practices, and platform execution to align with client objectives.

Operational & Strategic Support-

• Support proposal preparation, order forms, billing coordination, and data reporting deliverables.
• Recommend improvements to internal tools and processes that enhance program delivery and customer experience.
• Help develop and refine client onboarding and success resources.

Who/What We Are Looking For:

• Bachelor's degree in Marketing, Digital Media, Communications, Business, or a related field.
• 3-5 years in customer success, digital media, or eCommerce account management-preferably in ad tech, SaaS, or online retail environments.
• Strong knowledge of digital advertising, campaign performance metrics, and e-commerce workflows (e.g., product listings, traffic drivers, sales enablement).
• Proficiency in Salesforce (or similar CRM), Excel, PowerPoint, Google Suite and media or e-commerce platforms like OpenX, Google Ads, or product feed management tools.
• Strong organizational skills with the ability to manage multiple campaigns and stakeholders at once.
• Excellent communication and interpersonal skills, with a client-first mindset.
• Strategic thinker with attention to detail, curiosity, and a solutions-oriented approach.
• Experience working cross-functionally in a fast-paced, collaborative environment.
• To be successful in this role, you're someone that aims for high customer retention and satisfaction; consistent on-time, high-quality media and e-commerce program delivery; visible impact on account growth and upsell pipeline and meaningful contributions to team and process improvements.

The salary range for this position is $85,000 to $105,000 and is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate's work location as well as additional factors, including job-related skills, experience, and relevant education/training.

#LI-FRAME

#LI-PLM

#LI-EDA

#LI-NS1

#LI-REMOTE

#SWSaaS

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay Transparency
Siemens follows Pay Transparency laws.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.

Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

Client-provided location(s): Flexible / Remote, Austin, TX

Job ID: Siemens_Digital-472131-en-2

Employment Type: OTHER

Posted: 2025-07-23T11:49:22