Who we are
Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet''s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.
What you will be doing
Front Desk Agent Functions:
- Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction.
- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
- To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
- To assist in keeping the hotel reception area clean and tidy at all times.
- To undertake general office duties, including correspondence, emails, filing, and switchboard, to ensure the smooth running of the reception area.
- To undertake all training as required (eg, first aid, health and safety, customer service).
- Offering all Selina services such as tours, shuttle buses and rentals to customers
- Ensuring the best experience of all customers.
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What you need for the role
- Must speak English fluently.
- Previous experience in hotels, restaurants and managing on site activities. Experience working with lifestyle brands and marketing of events is an advantage.
- Knowledge of PMS systems is an advantage.
- Knowledge and sensitivity of local culture.
- Social, energetic, creative & fun spirited personality.
- Time management skills.
What can you expect
- Competitive salary
- Pet-friendly (as long as your pet is friendly)
- Multiple online training opportunities
- Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
- Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
- Have your birthday off
- Amazing referral program with cash and global holiday packages; we know you hang out with other great people
- Extra country-specific benefits; we can tell you more during the application process.