Tech Partner
What will you do?
• Work, resolve, escalate and assign tickets when is required, reaching the Service Level Agreements stablished for the role
• Participate in Infrastructure and network projects also in special assignations that involves working together with the different IT departments
• Identify Interrupts and escalate as needed, monitor where possible and resolve issues during emergency outages
• Imaging and Deployment support of PC and mobile device hardware
• Setting up the computer(s), monitor(s), mobile device(s), accessories and peripherals
• Maintain physical presence at designated service locations to support end users
• Software installation (based on standard software image and guidelines)
• Troubleshoot software in the Standard Software image and 3rd party applications
• Routine or as requested health check of IT systems for printers, copiers, fax machines, scanners, and video conference equipment and providing reports as needed.
• Training end users on how to operate the equipment as requested
• Activities related to printer support such as installation, migration, relocation, machine status, troubleshoot connectivity
• Check and troubleshooting simple issues and escalation of complex issues to appropriate teams
• Check stock levels of standard equipment; notify Asset Management team when stock levels are low or order as defined by management
• Conference room sweeps to verify Video Conferencing cabling, equipment settings as per defined checklist
• Hardware management to include, but not limited to -
• Change out hardware components as requested and perform basic data transfers from old hard drive to new hard drive as needed
• Ability to identify whether a failure exists and adequately describe the failure to the repair center or manufacturer.
• Receive and asset tag equipment based on the process to include, but not limited to: Laptops, Desktops, Printers, Servers and Misc. Equipment as required
• Software Management to include, but not limited to: Virus, spyware and adware check and cleanup as needed
• In depth troubleshooting of software and hardware issues
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• Secure password management for any and all provided passwords
• Support access to corporate network/wireless and applications both on network as well as over VPN.
• Coordinate execution of tasks with guidance from Service Desk representatives
• Manage IT inventory of stock in house, such as moving, sorting, cleaning, stocking etc.
• Costumer service is a must to perform in every activity in the daily basis.
• Be available and reachable all the time and participate proactively on the different activities at each facility
What skills and capabilities will make you successful?
Previous Experience in Technical Support
Good communication skills
Able to work in dynamic environment
Who will you report to?
- This role will report to Tech Partner Manager
What qualifications will make you successful for this role?
• Have experience working with third party and vendor teams
• Advanced english level
• Knowledge in the Purchasing and quoting criterias
• Candidate will need technical support experience and have had previous deskside technician support experience, costumer service, help desk or IT related
• Proactive attitude and ability to interact with final, corporate and VP users
• Microsoft packages and software experience preferred
• Experience on the different Windows OS platforms administration, configuration and troubleshooting as needed
• Experience managing mobile devices, configuring mobile policies and deploying mobile applications
• Infrastructure and networking knowledge desireable
• Good working knowledge of Active Directory
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion