Senior Manager -CSH Building Advisor

Team Leader for Building Advisor & Services team

Manage the teams providing services for Digital Building customers, Schneider Electric country teams and service partners.

Services Include

• Building Advisor deployment (Digital twin creation and connectivity)

• Recurring services (Task identification, Notification & influence implementation)

• Global QA for deployments done by multiple hubs.

Location: to be based at Bangalore, Hybrid working.

Activities include:

Stakeholder management: Across countries, category management, account teams, LOB, external customers

Team management: Ensure team is motivated, trained and equipped to effectively deliver the services, with adequate coverage.

Tools and processes: Track and drive continuous improvement in both quality and efficiency, including ongoing development of tools, processes, training materials.

Main KPIs:

• Customer satisfaction (internal and external)

• Service, deployment and internal KPIs met - On time delivery, quality, efficiency, utilization, and cost recovery.

• Staff satisfaction, retention, and skill level improvement.

• Continuous improvement in all key areas of delivery.

Education: Bachelors /Master's degree in one of the related discipline. (e.g. Mechanical, Electrical, Electronics)

Diploma /Degree in Management will be an added advantage.

Work Experience

• Proven track record in customer services

• Experience in leading large scale building automation projects including installation, commissioning of building cooling systems ( Chiller , HVAC etc..)

• Go getter, Evidence of innovative thinking, ability to take risks.

• Experience in building services. This could include HVAC, BMS, Electrical engineering, service, fault finding or commissioning

• Setting and tracking KPIs, performing analysis of results and identifying opportunities for improvement.

• Identifying and implementing improvement projects.

• Experience in communicating in a global environment, experience in communicating technical concepts to internal or external customers, both verbally and in writing.

• Experience in working with global customers, managing teams in multiple countries will be an added advantage.

• 8 to 10 years of Industry experience, with a minimum of 3 years as people manager.

• Experience in implementing Energy efficiency improvement projects will be an added advantage.