Deputy Manager-Service

Job Description: Schneider Electric UPS Service Engineer

Location: Pune, Maharashtra, India

About Schneider Electric: Schneider Electric is a global specialist in energy management and automation. We provide integrated efficiency solutions, combining energy, automation, and software. Our comprehensive range of products, solutions, and services helps customers manage their energy and processes in a safe, reliable, efficient, and sustainable manner.

Job Summary: We are seeking a highly skilled and dedicated UPS Service Engineer to join our team in Pune. The successful candidate will be responsible for the installation, commissioning, preventive maintenance, troubleshooting, and repair of Schneider Electric Uninterruptible Power Supply (UPS) systems, including ranges like Galaxy VL, Easy UPS 3L, and Symmetra MW. This role is critical in ensuring the continuous and reliable operation of power protection solutions for our diverse customer base in critical environments such as data centers, industrial facilities, and commercial buildings.

• Installation & Commissioning:
• Perform pre-installation checks, site surveys, and assist with the setup of new UPS systems.
• Execute thorough commissioning processes, including power-on sequence, functional testing, and system calibration, ensuring adherence to manufacturer specifications and safety standards.
• Preventive & Corrective Maintenance:
• Conduct routine preventive maintenance checks, inspections, and adjustments on UPS units to ensure optimal performance and extend equipment lifespan.
• Diagnose and troubleshoot complex technical issues, alarm conditions, and faults in UPS hardware and software.
• Perform timely and effective corrective repairs, including component replacement, firmware updates, and system re-configuration.
• Respond to emergency service calls and breakdowns with urgency to minimize customer downtime.
• Technical Support & Documentation:
• Provide expert technical guidance and support to customers, explaining complex technical issues clearly and concisely.
• Generate accurate and detailed service reports, including root cause analysis (RCA), corrective actions, and recommendations for future improvements.
• Maintain service records, equipment history, and spare parts inventory.
• Customer Relationship Management:
• Build and maintain strong, positive relationships with customers, acting as a trusted technical advisor.
• Ensure high levels of customer satisfaction through professional conduct, effective communication, and timely resolution of issues.
• Identify potential opportunities for service contract renewals, upgrades, or additional solutions.
• Safety & Compliance:
• Adhere strictly to all Schneider Electric and customer safety policies and procedures.
• Ensure all work is performed in compliance with relevant electrical codes, industry standards (e.g., UL 1778, IEC 62040), and environmental regulations.
• Participate in safety training and promote a culture of safety.
• Continuous Improvement:
• Stay updated with the latest UPS technologies, product developments, and service best practices through continuous learning and training.
• Provide feedback to engineering and product teams for product improvements based on field experience.

• Bachelor's degree or Diploma in Electrical, Electronics, or Instrumentation Engineering.
• Proven experience as a Service Engineer in the UPS industry, preferably with Schneider Electric UPS systems (e.g., Galaxy, Symmetra series).
• Strong theoretical and practical knowledge of power electronics, AC/DC circuits, batteries, and control systems.
• Proficiency in diagnosing faults, using test equipment (multimeters, oscilloscopes, power analyzers), and interpreting technical drawings and schematics.
• Excellent problem-solving skills and the ability to perform under pressure in critical environments.
• Strong communication (verbal and written), interpersonal, and customer service skills.
• Ability to work independently and as part of a team.
• Willingness to travel extensively within Pune and potentially other regions as required for service calls.
• Valid driver's license.

• Experience with network monitoring tools and Building Management Systems (BMS) integration.
• Knowledge of data center infrastructure management (DCIM) solutions.
• Familiarity with various battery technologies (VRLA, Li-Ion) and battery management systems.
• Certifications in relevant electrical safety or power quality domains.