Deputy Manager - Services - Field Service (Raipur)

Lauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and industry.

This position will be based at Raipur for Lauritz Knudsen Electrical & Automation (A unit of Schneider Electric India Pvt. Ltd.)

Designation: Deputy Manager - Services - Field Service (Raipur)

Experience: 4 years to 6 years

Qualification: B.E/ B.Tech (Electrical)

Job Description:

1. Attending Customer Complaints of LV, Agri, IA & DSP
2. Resolving CP claims
3. Training to ASC engineers
4. Attending chronic complaints and meeting important customers
5. To continually monitor the infrastructure and plan for its augmentation, upkeep annual Targets on each of the above deliverables
6. Call closure time with in 24 hours
7. CNPS score 92 %

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