Schneider Electric has an opportunity for a Customer Success Manager in our XX Hub/Site
Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.
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Great people make Schneider Electric a great company.
What do you get to do in this position?
Electronically interact with customers to ensure delivery on the customer promise and increase their use and resulting benefit from the services they receive:
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- Nurture and develop client relationship to help clients extract the maximum value from SE contracted services.
- Identifies & match client's needs with SE products & services to drive successful expansion/renewal.
- Secure customer experience & satisfaction for SE contract service offers (jointly with Connected Services Hubs (CSH), formerly Service Bureaus).
Characteristics:
- Aligned by digital offer / recurring contracted service
- Focus is on electronic interaction with the customer
- Numerous customers (500+) spread all over the world
- Focus on conversion from traditional to digital contracts and renewal process.
- Context of low to high expansion opportunity
Qualifications
We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.
This job might be for you if you fit the following requirements
- >2 years of experience in related positions.
- Quality knowledge (industrial processes)
- Preferably, Product knowledge (energy products, energy systems, industrial automation)
- Advanced English
- Communication and digital Skills
- Analysis Capacity
- Leadership skills
- Problem Solving
- Proactive, influence, resilience management.
Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer. Click to find out more about working with us: http://se.com/mx/carreras
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric.
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Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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Schedule: Full-time
Req: 009GKH