Cooling Operations Excellence Leader

What will you do?

1. Voice of the Customer (VOC) Analysis and Integration:

• Collecting and Analysing Customer Turnback Data: Systematically gather, analyse, and interpret data related to product returns, complaints, service requests, and other forms of customer feedback.
• Translating VOC into Actionable Insights.
• Establishing Feedback Loops: Develop and maintain robust feedback mechanisms to ensure customer concerns are effectively communicated to relevant teams (e.g., R&D, Engineering, Manufacturing, Service).
• Advocating for the Customer.

1. Lean Technology Implementation for Quality Improvement:

• Identifying Opportunities for Lean Application: Assess current processes across the value stream (from design to delivery and post-sales support) to identify areas where lean principles and technologies can enhance product quality and reduce waste.
• Implementing Lean Methodologies: Lead the implementation of lean tools and techniques such as Value Stream Mapping (VSM), Kaizen events, 5S, Poka-Yoke (mistake-proofing), Standardized Work, and visual management to improve process efficiency and product quality.
• Evaluating and Selecting Appropriate Technologies.
• Driving Digital Transformation in Quality.

1. Quality Management System Enhancement:

• Contributing to the QMS: Work closely with the quality assurance team to integrate customer feedback and lean principles into the organization's Quality Management System (QMS).
• Developing and Implementing Quality Standards: Contribute to the development and implementation of clear and measurable quality standards based on customer expectations and industry best practices.

1. Cross-Functional Collaboration and Leadership

1. Performance Monitoring and Reporting

• 3-7+ years in manufacturing operations, quality management, or operational excellence roles.
• 2-3+ years in a leadership capacity focused on driving quality improvement and lean transformations, especially across multiple sites or product lines (HVAC Preferabble)
• Strong track record of implementing Lean methodologies and relevant technologies.
• Experience in Quality Management Systems (QMS) and driving continuous improvement culture.

• Lean Technology Implementation: Deep knowledge and practical application of Lean tools (VSM, Kaizen, 5S, Poka-Yoke, Standardized Work) and their integration with technology (automation, digital QMS, IoT).
• Quality Management Systems.
• Data Analysis & Metrics.
• Cross-Functional Leadership: Builds and motivates high-performing teams.
• Problem-Solving: Highly analytical, identifies root causes, develops solutions.
• Communication: Outstanding verbal and written presentation skills.
• Resilience & Adaptability: Thrives in dynamic environments. You got it! Here's a concise, bullet-point oriented summary of the ideal Transformation Leader:
• Customer Advocacy: Acts as a strong advocate for the customer's perspective within the organization.

• Permanent contract;
• Flexibility on the job;
• Exciting work in an international company, with opportunities to lead and contribute to various projects by collaborating with cross-regional teams;
• Special training tailored to your needs and career goals;
• Development opportunities based on clear career paths to grow through experience and exposure;
• An environment where employees have equal opportunity to reach their full potential, depending on performance and personal aspirations;
• Comprehensive family leave program;