Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
We are seeking a detail-oriented and analytical Payroll Services Operational Excellence Analyst to join our HR Operations Excellence team. This role is key in driving operational excellence through end-to-end monitoring and improvement of payroll services. The ideal candidate will be responsible for ensuring accurate tracking of key performance indicators (KPIs), managing service level agreements (SLAs), documenting core processes, handling incident management, and producing insightful reports to support continuous transformation and decision-making.
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Key Responsibilities:
Metrics, KPIs & SLA Management
- Monitor and report on Payroll KPIs and SLAs across countries.
- Partner with Country Payroll Leads to identify trends, variances, and root causes impacting performance metrics.
Transformation & Continuous Improvement
- Support and lead continuous improvement initiatives focused on process efficiency, automation, and validation monitoring.
- Collaborate with cross-functional teams to implement transformation projects.
- Process Automation: Supporting initiatives like RPA and Workday report usage to reduce manual effort
- Global Alignment: Driving consistent global ways of working and aligning with transformation roadmaps
- AI & Analytics: Leveraging AI tools for process efficiency and decision-making
Reporting & Insights
- Develop and maintain dashboards and regular reporting for stakeholders.
- Create executive summaries and updates
- Provide analytical insights and actionable recommendations to leadership.
Documentation & Compliance
- Maintain up-to-date standard operating procedures and desktop procedures and process maps.
- Leverage My Kyndryl and promote documentation and collaboration across HR Ops and Payroll teams.
Incident Management
- Track incidents reported, ensuring timely resolution and root cause analysis.
- Coordinate with relevant teams to implement corrective and preventive actions.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and certification programs. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
- B.Tech, BCA, master's degree in human resources, Business Administration, Finance, or a related field.
- 8+ years of experience in HR Operations, Payroll, or Shared Services
- Proven experience with KPI/SLA tracking, process documentation, and reporting.
- Strong analytical skills; proficient in Excel, Power BI, SQL, VBA, Macros, and creating executive summaries and presentations.
- Familiarity with HRIS, Payroll systems, and ticketing/incident management platforms (e.g., Workday, ServiceNow,).
- Lean, Six Sigma, or other process improvement certification is a plus.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.