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Job Category
Software Engineering
Job Details
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A Vice President, Engineering within Salesforce's Industries SPARK (Scalability Performance Architecture Resiliency & Know-How), a strategic team requiring a leader who can drive product and customer success by fostering customer-centric engagement across internal and external stakeholders, ensuring value delivery throughout the customer journey and product lifecycle. This role involves spearheading strategic initiatives aimed at improving scalability, performance, architecture, resiliency, and knowledge within Salesforce Industries.
Key Responsibilities:
- Strategic Program Leadership (25%) : Oversee and drive strategic programs designed to address key challenges in Industries Cloud, focusing on customer-centricity. This includes programs like Strategic Customer Engagement, Go-Live Readiness, Industries Migration, Cost To Serve Optimization, FDE (Forward Deployed Engineers), Red Account management.
- Customer Engagement & Success (20%) :
- Lead initiatives to enable strategic customers to adopt product innovations and best practices for implementation and delivery.
- Drive implementation success for SPARK engagements and ensure self-sufficiency for cross-functional teams in planning and Go-Live Readiness.
- Cultivate referenceable customers for Industries Migrations.
- Act as a catalyst to drive self-sufficiency through agentic mediums for customers and implementation partners.
- Establish a structured path for ad-hoc escalations and ensure a "Path to Green" for Red Accounts.
- Product & Engineering Alignment (30%) :
- Bring unique customer insights to Product and Engineering teams to foster customer-centric innovation.
- Embed feedback loops to evolve products and processes, learning from customer situations.
- Part of Engineering council to review innovation
- Ensure alignment of customizations with the product roadmap to minimize post-project overhead for customers.
- Funnel Voice of Customer (VoC) insights into the product roadmap.
- Field Enablement & Knowledge Sharing (10%) :
- Drive purposeful field enablement to empower internal and external architect communities.
- Expand the enablement program to the partner community and showcase Industries Engineering implementation excellence at conferences.
- Provide practical tools, implementation guides, migration cookbooks, and onboarding strategies. Standardize delivery with checklists and scorecards to scale knowledge and share learnings.
- Operational Efficiency & Optimization (15%) :
- Drive cost-efficiency in the Industries Cloud engineering stack.
- Focus on optimizations to reduce operational costs and improve scalability, particularly concerning runtime efficiency, system reliability, performance tuning, and shared resource utilization.
- Launch operational dashboards to track issue recurrence and resolution trends.
Key Deliverables:
- Customer Onboarding: Customer Overviews, Checklists & Scorecards, Industries Guardrails, Industries Playbook & Methodology.
- Enablement: Theme-based Workshops, Industries Customer Summit, Dreamforce/TDX Sessions, Industries Well-Architected Framework.
- Migration: Migration Cookbooks, Customer Zero engagements, Customer Feedback (Inner Loop).
- Red Accounts: Path to Green plans, Red Account Playbooks, Cause Analysis to reduce recurrence, Engineering rigor on Path to Green.
Required Skills & Experience:
- Highly experienced professional with 20+ years in the industry, having successfully served as CTO, Chief Customer Officer (with a strong technical background), or VP of Engineering in a large-scale, enterprise software environment.
- Deep understanding of Salesforce platform and Industries Cloud applications including their constraints and best practices is a plus but not required.
- Demonstrated experience in driving Engineering, product and customer success, with a strong focus on customer-centric engineering.
- Proven ability to lead and manage complex strategic programs within a large enterprise, preferably in the cloud software industry.
- Experience in accelerating migrations and optimizing cost to serve.
- Strong background in managing critical customer situations, including red accounts and SEV-1 incidents.
- Ability to translate customer insights into product innovation and influence engineering innovation and product roadmaps.
- Excellent communication and collaboration skills, with experience partnering with diverse stakeholders across product, engineering, services, sales, and partners.
- Experience in developing and delivering enablement programs, including productivity tools, workshops, guides, and training materials.
- Familiarity with various customer segments (B2B, B2C, B2B2C) and complex business processes on the Salesforce platform.
- Strong analytical skills to identify trends, measure outcomes, and drive continuous improvement.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For California-based roles, the base salary hiring range for this position is $307,100 to $491,500.