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Job Category
Customer Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
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ASEAN Professional Services Leader
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place
As VP Services Leader for the ASEAN Professional Services business within Salesforce, your role will be to lead the Salesforce Professional Services team to sell and deliver transformational change and business outcomes for our customers. You work as part of a highly matrixed cross functional team in close partnership and collaboration across Sales, Customer Success and Alliances, and the wider partner ecosystem. Your passion is a never ending quest to innovate, improve and enhance our service approach and product delivery methodologies, driving more and more value for our customers, whilst achieving the Professional Services strategic and financial objectives.
Primary Responsibilities
Lead Salesforce Professional Services across ASEAN, and you will be accountable for:
- Champion and implement the Salesforce Professional Services sales and delivery strategies. Translating these initiatives into a 3 year strategic plan specific for ASEAN and to galvanise and engage the broader APAC business around that plan
- Responsible for achieving strategic and financial targets including professional services revenue, team utilisation, profitability, customer satisfaction, customer business value, team development, employee engagement, operational innovation & excellence
- Successful sale and delivery of highly visible Agentic, Advisory and Implementation projects.
- Cultivate strong collaborative relationships across all internal teams, including Licence leadership, Professional Services, Marketing, Sales, and Pre-sales. This includes direct engagement in significant sales opportunities to ensure our customers realize rapid and substantial value
- Act as the executive sponsor and valued trusted advisor by our customers and other members of Salesforce, bringing your insight and experience on how to drive valuable outcomes; governance steerco's, dealing with objections and 'rolling your sleeves up' to get the job done
- Inspire people to do the best work of their careers, being a multiplier, amplifying the smarts and capability of the people around you, continuing to provide an inclusive workplace as one of Best Places to Work in the region
- Attract top talent, and coach and develop high potential professionals consistent with our culture, work with Salesforce Enablement, Training and Employee Success teams ensure ongoing professional development and skill development programs and wellbeing for all team members
- Promote a culture of accountability, where leaders hold themselves and their teams accountable to customers, the business and each other.
- Championing Salesforce' Diversity, Inclusivity and Equality Initiative to build a team that is more representative of the society in which we live and mirrors the diversity that we see in our customers
- Assimilating newly acquired businesses into ASEAN Professional Service
Experience
- 10+ years experience leading a professional services, customer success or other related organisation
- Direct engagement with C-suite and Board level executives with a clear focus on how to create business value through transformation
- Held direct responsibility for managing a full P&L with direct accountability and oversight for the decision making supporting that business
- Consultative sales experience with a proven record of consistently exceeding KPIs. You will have experience delivering exceptional results in quota carrying roles and account management experience.
- Track record in product and business model innovation - approach to create unique customer insights and convert them into replicable, scalable, profitable service offers
- Experience leading large transformation programmes enabled through technology and process change
- Experience operating in a diverse and fast growth environment
- Strong business acumen and analytical skills with the ability to think strategically as well as ability to handle details
- Exceptional relationship-building skills demonstrated by an ability to grow and nurture relationships with internal stakeholders and customer executives.
The successful candidate will demonstrate the following critical characteristics:
- Entrepreneurial flair - to think creatively to position and help sell large complex transformational company deals
- Strategic mindset -to balance the demands of the day to day with the longer term vision for the business
- Financially astute - able to absorb complex financial data and make informed, fact based decisions
- Resilience - to lead with strength and empathy even when things get tough
- Uncertainty - the ability to deal with ambiguity and to plot a pathway forwards sometimes in the absence of full information
- Leadership - Self-aware and strategic thinker; proficient at building strong relationships and growing people and leaders
- Integrity - to build trusted long term relationships with internal stakeholders, SI Partners and customers based on mutual success
- Judgement - to balance the short term with the long term, working out where best to make investment bets
- Delivery excellence - understands complex programme delivery in the context of methodologies for SAAS, but with a background in implementing on-premise solutions
- Polished communicator - comfortable and credible presenter delivering with authority and confidence internally, to the C-suite and external meetings/events/conferences
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
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Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.