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Job Category
Customer Success
Job Details
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A Solution Architect (SA) is a strategic position for our customers within the professional services organization. The SA is responsible for translating customer business and technical requirements into a comprehensive solution. SA's are experienced customer consultants with strong interpersonal skills and broad business, technical, and interactive marketing industry knowledge.
Responsibilities
- Lead consultative engagements with customers on the technical and business challenges related to their digital marketing initiatives.
- Complete Solution ownership from requirements gathering to solution delivery working with a variety of technical/non-technical stakeholders.
- Create, manage and present an actionable BRD/FSD (Blueprint) that aligns a customer's business needs to Salesforce Marketing Cloud & associated products.
- Present a high-level overview of the Salesforce Marketing Cloud architecture and integration capabilities.
- Conducts solutions presentations and obtains customer acceptance to solution design. Guides customers through solution deployment
- Managing multiple client engagements and working with associated team members.
- Actively participate in the community by delivering reusable assets, and success stories and helping the community grow.
- Support Account Executives and Go To Market teams with sales opportunities by validating solutions & identifying opportunities in existing accounts.
- Travels to client sites for onsite discovery and solutions presentations. Not expected to exceed 25%
Requirements
- Demonstrable experience in solution design & technical delivery of Marketing cloud or any equivalent marketing automation platform ( SAS, Adobe, Hubspot,Braze)
- Experience leading customer-facing discovery sessions to conceptualize and design complex business solutions.
- Experience documenting customer problems and software solutions using BRDs\FSDs, wireframes, diagrams, workflows, and mockups.
- Excellent presentation and verbal skills with technical, non-technical, end-user, and executive audiences
- Past experience developing SQL with an RDBMS such as MySQL, Oracle, or MS SQL Server
- Familiarity with HTML, XML, CSS and JavaScript
- Strong understanding of SOAP APIs, REST APIs, and integration architectures.
- Familiarity with SDLC methodologies including requirements, design, implementation, testing, and maintenance
- Understanding of sales process and methodologies preferred.
Benefits & Perks
Check out our benefits site (https://salesforcebenefits.com/international.html) which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
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