Inside Solution Architect

• The Inside Solution Architect-Configuration Services focuses on supporting Account Managers by assisting them with the sale of services related to Configuration Center solutions. The Inside Solution Architect-Configuration Services builds relationships and educates Account Managers on the technologies, resources, and pricing programs available to them. The Inside Solution Architect-Configuration Services develops and maintains strategic relationships with Sales Management of the teams they support and seen as a trusted advisor to grow business.

Key Areas of Responsibility

* Technology Leadership: Designs Configuration Center solutions for primary technology products and services. * Educates Account Managers by conducting short training classes on Configuration Services. * Explains features, benefits, and technical specifications of Configuration Services products and solutions. * Explains conceptually how Configuration Services are configured and implemented for customers. * Research new technologies, including hardware and software capabilities, create process documents, maintain web forms & documentation and develop streamlined process improvements. * Contributes to the team's knowledge base and readily shares knowledge with other Inside Solution Architects and Account Managers regarding Configuration Services. * Sales Support: Communicate directly with CDW sales and train Account Managers on Configuration Services. * Manage Configuration Services' customer-facing documentation and activities. * Assist with development and maintenance of Configuration Services marketing material. * Follows up and responds to questions regarding registrations and closed deals, and escalation needs. * Provide exceptional sales support for customer projects, troubleshoot network software and hardware issues, update image servers and document issues & resolutions. * Tracks sales leads, manages sales pipeline from lead to closure for sales over segment threshold. * Produces quotes and BOMs. * Creates quotes for high priority RFPs and/or assists with RFP content. * Produces sales forecast reports. * Reviews quotes and orders for accuracy. * Sales: Act as a consulting resource for CDW sales, customers and the CDW technical staff regarding Configuration Service solutions. * Discusses solutions at a conceptual level with customers and potential customers. * Explains the solutions features and benefits. * Explores additional sales opportunities through new service maintenance contracts and renewals. * Advises Account Managers on service pricing. * Coordinates and collaborates with Partners and Account Managers to map accounts to opportunities and achieve sales goals.

• Education and/or Experience Qualifications

  • Associates' Degree or equivalent work experience

  • 2 years of pre-sales experience

Required Qualifications

* Proficient in Microsoft office applications * Proven success and experience selling technologies solutions and services * Knowledge and proven success of engaging and working with sales teams * Ability to execute on territory goals and metrics * Applicant should demonstrate solid attention to detail and a penchant for accuracy * Ability to adapt and change to the business needs of the practice and team coverage model * Strong interpersonal and presentation skills, including consulting skills * Ability to communicate both orally and written effectively using a variety of styles and techniques appropriate to the audience * Strong passion for learning and teaching others * Ability to formulate complex and comprehensive materials such as legal documents, authoritative reports, official publications of major scope and impact, etc., and/or to make formal presentations both inside and outside of the immediate work area * Motivated and self-starting * Strong organizational skills with a proven track record of meeting deadlines and the ability to adapt to the changing needs of the business * Ability to think creatively and come up with proactive ideas that will increase sales * Proven ability to proactively collaborate and build relationships, take initiative and creatively problem solve * Must be able to communicate effectively and in a constructive manner with management, peers and coworkers * Ability and willingness to travel up to 20% or as needed to other CDW locations, meetings and client sites * Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. * Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines.

Preferred Qualifications

* Bachelor's Degree * Proven success and experience selling technologies solutions and services to small business, enterprise or global customers * Technical Accreditations and/or Certifications * Active accreditation from leading Configuration Services partners