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Job Category
Customer Success
Job Details
About Salesforce
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As a Senior Project Manager, your work will cut across areas of judicious planning, operational excellence, governance and capability improvement. As the Senior Project Manager, you will help in implementing Global business vision and strategy,
This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills.
Key Responsibilities
- Drive programs of strategic importance from the Program Management Office (PMO)
- Ability to plan, estimate, budget, finance; handle, and control costs so that the project can be completed within the approved budget. Handle project revenue by meticulously tracking as sold margin and as delivered margin for the project
- Conceptualise, analyse and evaluate the needs of different programs; make recommendations with business justification, and finally upon approval, forefront the programs
- Understanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT. Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master. Possesses certification in either Agile Scrum Master (ASM) or Certified Scrum Master (CSM) from an accredited Agile/Scrum organisation
- Ability to build project timelines to plan and lead all aspects of and report progress within the project environment.
- Ability to identify all people or organisations impacted by the project, analyse customer expectations and impact on the project, and develop appropriate management strategies for actively engrossing collaborators in project decisions andexecution
- Responsible for the overall direction and strategic leadership in project delivery
- Oversee DevOps implementation, deployment, and integration of solutions, and responsibility for the successful delivery of projects.
- Provide leadership to strategise and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk
Requirements
- 8+ years of Program/ Project Management experience and 16+ years of overall IT experience
- 3+ years of managing Salesforce Projects
- Ability to collaborate with a customer's executives and demonstrate strategic understanding of business needs
- Hands-on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset
- Hands-on experience with PM tools like JIRA / MS Project
- Any project management-related certification ( PMI - PgMP) is an asset
- Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation)
- Must be ready to travel on a need basis
- Ability to manage multiple projects/ programs and mentor a group of Project Managers
Accommodations
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