Lead, Solution Engineer

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Job Category
Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

OVERVIEW OF THE ROLE

Also known as a "Pre -Sales Consultant" or "Sales Consultant," the Solution Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in company's technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.

The SE team is organized into several smaller teams based on the products they are selling and the industry/vertical they are selling into. These teams exist in both the Commercial (small to mid-sized accounts) and Enterprise (largest) market segments.

RESPONSIBILITIES

• Understand the customer's needs, and establish Salesforce's product as the best solution that solves our customer's challenges.
• Build and present customized demos of Salesforce products.
• Convey deep knowledge of the customer's technology as it pertains to Salesforce's solutions.
• Participate in all appropriate product, sales, and procedural trainings and certifications to acquire and maintain the knowledge necessary to be effective in the position.
• Attain quarterly and annual objectives assigned by management.
• Ability to travel based on territory alignment and region.

• Experience in Solution Engineer/Pre-sales Engineer/Customer Success or similar role.
• Solid presentation and communication skills.
• Established and experienced pre-sales professional, ideally previous experience as a Sales Engineer for a CRM/AI company or similar technology.
• Knowledge of related applications, relational database and web technology.
• Knowledge of cloud technology.
• We're seeking individuals who are fully driven by the new world of AI and Data-autonomous, innovative, curious, collaborative, strong communicators, and natural problem-solvers.
• Ability to work as part of a team to solve technical problems in varied environments.
• Ability to build impactful assets, demonstrations, prototypes.
• Skills and track record on project delivery in a customer environment.
• Team delivery, working with large groups in pressurized environments to deliver challenging complex proposals, solution designs and solutions.
• Continuous learning attitude with a demonstrated history of self-enablement and advancement in both technology and behavioral areas.
• Ability to communicate efficiently up, down and across an organization, summarizing concepts, scenarios and situations to senior internal and external individuals and teams, including positioning negative recommendations or proposals.
• Self-management and organizational skills, able to prioritize work based on evaluation of different requirements.
• Ideal candidates are curious by nature, passionate about innovation and continuous learning. They thrive in ambiguity, embrace creativity, and are not afraid to explore, iterate, and adapt.
• We value team players-those who are supportive, reliable, and capable of multitasking, setting priorities, and managing their time effectively.

• Experience in AI, automation, Generative AI Strategy and LLM-based Autonomous Agents.
• Salesforce Certifications.
• Basic programming experience in HTML and other web based technologies.

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
• World-class enablement and on-demand training with Trailhead.com
• Exposure to executive thought leaders and regular 1:1 coaching with leadership
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
• For more details, visit https://www.salesforcebenefits.com/