Global Credit Analyst

The Global Credit Analyst is responsible for evaluating the financial health of customers in order to ensure collectability. This position is vital for Salesforce because a proper credit evaluation reduces the potential for Bad Debt and supports a healthy working capital to free cash flow. A Senior Credit Analyst should be able to make appropriate credit decisions to mitigate risk and financial exposure; set appropriate payment terms and understand the impact of contract language to collections. This position closely collaborates with sales leaders, internal finance, collections and legal stakeholders to support prompt deal conversion.

The role requires an individual's ability to stay calm and objectively assess situations and make sound decisions under potential tense situations. Individuals should also have a working understanding of SOX controls and understand the importance of maintaining proper security controls in relation to financial data. The role will manage accounts globally with a focus on APAC and EMEA accounts and working the hours of 11am to 8pm Singapore time zone (1 hour lunch break).

Responsibilities:

• Manage Credit Quote and Case queues
• Payment Terms requests
• Billing Frequency requests
• Prebill days
• Payment Method changes
• Payments Plan requests
• Credit Rating
• Ad-Hoc
• Leverage data and analytics to understand credit risks and shape proactive strategies
• Active interaction with account teams to establish appropriate credit terms.
• Ensure active engagement with internal and external partner teams, including Account Executives, Sales Operations, Legal and Accounts Receivables team to optimize cash receipts and minimize AR aging profile and Bad Debt expense.
• Ensure adherence to collection activity and facilitate resolution of related issues.

Qualifications

• Experience in a combination of accounts receivable, commercial (B2B) credit, accounting, finance or credit and collections
• Ability to interpret various financial reporting sources such as D&B and Moody's
• Excellent analytical skills, with knowledge of collections, credit, accounting and finance principles, experienced in assessing portfolio and customer risk
• Good conflict management and negotiation skills
• Ability to think, act and work critically and independently
• Ability to manage time efficiently
• Thrives when multi-tasking and works best in a dynamic, fast paced environment
• Superior verbal and written communication skills (at all levels of management)
• Salesforce experience is a plus

Accommodations

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