AMERS Data + AI Practice - AI Architect Leader

The Agentforce Delivery Leader is a highly experienced technical leader within the Data Excellence team, and is responsible for managing and mentoring a team of 10-15 Agentforce technical architects. This role requires deep, hands-on Agentforce expertise, a proven ability to lead by example, and a strong focus on team performance, utilization, and the successful delivery of complex Agentforce solutions for our enterprise customers. This person will drive technical excellence within the team, ensure utilization targets are met, foster a collaborative and thriving Agentforce community within CSG, and act as a key liaison between the team, customers, and internal stakeholders including Product and Engineering.

Key Responsibilities

Team Leadership & Management:
* Lead, mentor, and manage a team of 10-15 Agentforce TAs, fostering their professional growth and development.
* Conduct regular performance reviews, provide coaching and feedback, and support career pathing for team members.
* Facilitate team meetings, knowledge sharing sessions, and collaborative problem-solving.
* Build a strong, cohesive, and team-focused culture dedicated to collective success.
Resource Management & Utilization:
* Manage team capacity and resource allocation across multiple customer engagements and internal initiatives.
* Ensure high utilization of team members on customer-facing projects while balancing time for internal enablement and development.
* Proactively identify potential resource conflicts or gaps and work to resolve them.
* Track and report on team utilization metrics.
Technical Leadership & Expertise:
* Serve as a leading technical expert and escalation point for complex Agentforce architectural challenges encountered by the team and customers. This is a client-facing role in situations where your expertise and experience are needed, at up to 25% utilization.
* Lead by example through hands-on involvement in critical customer engagements, demonstrating optimal approaches for Agentforce solution design and implementation.
* Maintain a deep understanding of the Agentforce product, roadmap, and the broader AI/LLM landscape.
* Drive the creation and adoption of technical standards, reference architectures, and reusable assets within the team.

Customer Engagement & Success:
* Partner with Sales and Account teams to provide technical leadership and expertise during pre-sales cycles, scoping potential Agentforce solutions for enterprise clients.
* Support the team in effectively engaging with customers to understand business requirements, design solutions, and ensure successful project delivery and customer satisfaction.
* Act as a trusted technical advisor to strategic customers when needed.
Enablement & Knowledge Sharing:
* Champion training initiatives, ensuring the team is equipped with the latest Agentforce, Salesforce, and data management knowledge and skills.
* Contribute to and oversee the development of training materials, workshops, and documentation.
* Facilitate community enablement by sharing lessons learned across the team and the wider CSG organization.

Product Feedback:
* Synthesize "Voice of the Customer" feedback from the team and customer engagements to provide actionable input to Salesforce Product and Engineering teams, influencing future product development.

Qualifications and Skills

Proven experience leading and managing a team of technical professionals, preferably within a Professional Services environment.
Practical, real-life experience guiding enterprise customers on the strategic and technical use of Agentforce.
Recognized as a technical thought leader in the application of Agentforce within the Salesforce ecosystem.
Salesforce AI Specialist certification and Agentblazer Innovator status is required.
Experience with AI-related data integration technologies and concepts (RAG, vector databases, search indexes, knowledge bases) and their application to grounding Agentforce solutions with enterprise data.
Strong understanding of data management concepts within and outside of Salesforce (CRM, Data Cloud), including integration (ETL/ELT), transformation, and data governance.
Comprehensive and current knowledge of the rapidly evolving LLM landscape, foundational models, and relevant tooling.
Relevant Salesforce experience in Sales Cloud, Service Cloud, and Data Cloud, with related certifications (Salesforce Administrator, Service Cloud Consultant, Sales Cloud Consultant, Data Cloud Consultant) a strong plus.
Outstanding communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to diverse audiences (technical teams, business stakeholders, C-level).

Required Qualities

PASSION: Passionate about Customer Success.
BEGINNER'S MIND: Always learning; approaches each interaction with open mind; great listener and hands-on.
LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships.
COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.
STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message.
TEAM PLAYER: Proficient at collaboration and working with members of a team.
URGENCY: Ability to move fast and drive business value and results.
TRUST: Trusts the company's core values; shows integrity, transparency, and reliability.
ADAPTABLE: Excels in high levels of uncertainty and change.
* COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community's knowledge and resource base.

Accommodations

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Posting Statement

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For New York-based roles, the base salary hiring range for this position is $207,100 to $343,400.

For Colorado-based roles, the base salary hiring range for this position is $188,300 to $287,200.

For Washington-based roles, the base salary hiring range for this position is $188,300 to $315,900.

For Washington D.C based roles, the base salary hiring range for this position is $207,100 to $315,900.

For Maryland based roles, the base salary hiring range for this position is $207,100 to $315,900.

For California-based roles, the base salary hiring range for this position is $207,100 to $343,400.

For Hawaii-based roles, the base salary hiring range for this position is $188,300 to $287,200.

For Illinois based roles, the base salary hiring range for this position is $188,300 to $315,900.

For Minnesota based roles, the base salary hiring range for this position is $188,300 to $287,200.

For New Jersey based roles, the base salary hiring range for this position is $207,100 to $343,400.

For Vermont based roles, the base salary hiring range for this position is $188,300 to $287,200.

For Massachusetts based roles, the base salary hiring range for this position is $188,300 to $315,900.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.