Spa Supervisor

POSITION OBJECTIVE

The Spa Front Desk Supervisor is responsible for overseeing the daily operations of the Spa Front Desk Team with the support of the Director. In addition, the Spa Front Desk Supervisor will also assist with training and MOD shifts.

ESSENTIAL JOB FUNCTIONS

Training

• Organize and conduct all spa front desk training
• Develop, implement, and conduct all new spa front desk induction programs
• Ensure the Spa Front Desk team supports and consistently executes the Salamander Vision, Brand Promise and Core Values

• Continuously review SOPs, ensuring that all standards are met
• Oversee and continue to update the Spa Front Desk filing system accordingly

• Oversee spa reception and retail area
• Be the first point of contact for large spa groups. Manage the communication with group organizer. Offer competitive proposals. Co-ordinate appointments and update co-coordinator with itineraries. Finalize billing arrangements. On the day of event, be responsible for execution. Co-ordinate with other departments as applicable. i.e. F & B for lunch, hotel concierge for special requests
• Handle dissatisfied or disgruntled guests
• Take reservations as and when is necessary
• Ensure that all S&P charges for treatments and products and S&P receipts are handled efficiently
• Responsible for ensuring that guests' data is captured correctly
• Responsible for maintenance and upkeep of Spa Reception desk, retail shelves, and front and back workspace
• Ensure operational flow and follow up on spa packages, special requests and VIPs.

• Liaise with Assist. Spa Director on retail initiatives and incentives
• Responsible for driving Retail Sales amongst the Spa Front Desk team and assist with Retail Inventory Management
• Responsible for receiving of spa retail orders and managing the restocking thereof

• Attends Hotel/Departmental Meeting as and when is necessary
• Attend weekly spa management meeting when scheduled
• Assist in facilitating monthly Spa Concierge/Spa Facilitators meetings
• Attend monthly Spa Staff Meeting

• High School Diploma
• Previous Spa/Hospitality experience
• Customer care or relations experience

• Able to work effectively in a stressful environment
• Able to change activity frequently and cope with interruptions
• Must communicate well with others
• Effective leadership skills and a strong work ethic
• Excellent customer service skills
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Creative in marketing, promotion, and programming
• Energetic, enthusiastic and motivational
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Able to show initiative and make decisions
• Strong team player

• Ability to lift 25 lbs.
• Ability to stand or sit for long periods.
• Awareness of proper body mechanics to prevent injury.

• Ability to bend, stretch, twist, stoop, kneel or reach with body, arms and/or legs.

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.